Blown primers and other malfunction troubleshooting
Quote:
Originally Posted by
Wake27
Finally got the upper shipped back to Criterion this morning. They sent me a prepaid UPS label within a day of me sending the last update with the blown primers after switching to an EBCG but I just hadn’t gotten around to getting it in the mail. The CS rep has been super responsive so I’m optimistic about them taking care of this.
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Upper got there on the 12th, finally heard back today. I’d sent two emails just trying to confirm that it got where it needed to go and both went unanswered. A month at Criterion and going from extremely responsive to no response at all was less than ideal. I was starting to wonder if the CS rep had gotten in a car accident or something.
That said, the rep measured both BCGs I sent in and stated that both were too small to headspace properly. This seems odd for two different bolts, one Geissele and one LMT E-bolt, both of which head spaced correctly off of normal gauges. However, he had previously stated that Criterion holds tighter tolerances so it’s not entirely surprising that my head space gauge didn’t match theirs. Either way, he included a headspaced BCM bolt and it should be on the way back to me.
One more email saying that he got the upper but it might take a minute to go through would’ve been awesome but assuming this was the issue and it’s all resolved now, their CS was great IMO. I absolutely can’t complain about getting a headspaced BCM bolt free of charge, especially considering they offer Fulton Armory BCGs on their sight for less than the BCMs and he could’ve given me a bolt from them, or just charged me. His responses were always detailed as well. I’ve definitely had CS experiences where I sent something in and then get an email stating that it’s coming back (SureFire did it today). Having a rep take the time to write more than one sentence and actually inform the end user of the issue is part of what separates good and great CS.
Unfortunately I’ll be gone for work for a lot of this summer and probably won’t get to test it out any time soon. Agin though, assuming this fixed the issue, there’s a good chance Criterion will stay at the top of my list the next time I need a barrel, I’ll just make sure to get a headspaced bolt with it too.
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