I am finally getting around to calling LMT this weekend, to see if they will accept a shipment of my upper back to them so it can be looked at and hopefully fixed.
Does anyone have any experience with their customer service and repairs?
Printable View
I am finally getting around to calling LMT this weekend, to see if they will accept a shipment of my upper back to them so it can be looked at and hopefully fixed.
Does anyone have any experience with their customer service and repairs?
My experience was excellent.
Good to hear, thanks
I have read that their warranty is only good for the original purchaser. That is the reason they ask purchase information/invoice.
My experience was polite, professional and fast. They communicated well, via email and phone.
They resolved the issue to my satisfaction. Recommended.
I sent a brand new upper to LMT a few years ago to get exchanged. The one I purchased from a vendor was all jacked up cosmetically. Email comm was great and the problem was solved in less than a week's time. There were no questions asked.
I had a minor issue a year ago and they took care of it right away. All fast and friendly like.
damn, I don't have the proof of purchase anymore. I hope they don't make a big deal out of that.
I had a minor cosmetic issue. I emailed Gene at LMT and he responded immediately. I called him and received a return authorization. I was never asked for proof of purchase. I procrastinated and sent the upper back 10 months later and received it back in perfect condition within 7 days! LMT is aces in my book.
O
Just had a friend who had a great experience with them on a 6.8 barrel...
Gene was who I dealt with as well. He could not have been more of a gentleman.
He is a great ambassador for LMT without question. I spent about a half hour discussing the 6.8 barrel specs with him on my buddies barrel (I thought the chamber might have been tight)... Turns out it might have been a bad batch of SSA 90 TNT Speer.... Won't know for sure until tomorrow when I get it back together...
i needed replacement knob for one of my LMT sights offered to buy it they sent it free... Good people!!!
I contacted LMT yesterday, and spoke with Gene, who had me send in the LMT BUIS.
For those who don't know, my problem is that I had to move the rear aperture on my new LMT sight nearly all the way to the left to even get on paper at 50 yards.
His reasoning is that if the upper shot fine with the original BUIS, then the first BUIS and the upper are fine, and something is wrong with the LMT BUIS.
I really don't know what would be wrong with the LMT sight, as it looked fine, but who knows. Hopefully it was just out of spec, and my problem can be remedied quickly.
Last year I lost that tiny washer under the bolts use to tighten the MRP barrel. I emailed them, they send me not only some replacement washers but also some replacement bolts-just in case. Try to beat that *olt.
I know. Pictures or it didn't happen.
http://i707.photobucket.com/albums/w...yn/Washers.jpg
Ive had to return a few parts for one reason or the other.Besides maybe asking for pictures of the issue in a email,LMT never asked for proof of purchase or dealers name etc..They issued RMA# and the part sent in for inspection and replacement.
LMT's CS has been top shelf in my experience and the turn around time is very fast.So no complaints here.
A bump with this (slight resurrection) I just received my paperwork after waiting since December of '12 for my SBR. It was approved, and I of course, ordered all of my parts months ago. I went to install the components while working from home today. I installed KAC Ambi Mag Release, Magpul (I forget which model) Aluminum Trigger guard, Troy Fixed BUIS, Bobro 180 with an Aimpoint ML3, and was wrapping up with the LMT ambi-safety. The slot was cut at the wrong angle (not inward, but literally like if you were looking at a clock and it was 12:00, and the levers were the minute hand and hour hand, one would be on 12:00 and one would be on 1:00), Gene just asked me was it their part.
I said yes, he gave me an RMA and an address and told me to include a return address in the envelope when I ship it back.
They still give great customer service, and Gene is still there!
That must mean they take care of their people too.
Good to know if I run into any problems with my inbound MWS I'll be taken care of.
Sent from my piece of s**t phone using Tapatalk2 (which can be equally unreliable when coupled with a junk phone)
Top,
I just used there CS with my MWS and had no issues. All told, turn around time was 1 week even with a Fed Holiday thrown in there. Just follow instructions from the manual and you will be golden. Gene will take care of it
I recently ordered two enhanced carriers. I was shipped one auto and one semi, but had had ordered two auto carriers. I called and was transferred to Gene. He was quick and to the point, but issued an rma immediately. I shipped the semi carrier on my dime and had a replacement on my doorstep in about 10 days. My only complaint was having to pay shipping for the return, but I got what I needed in a timely fashion.
Their CS is pretty top notch. I had contacted them for an out of spec lower I purchased from a dealer (didn't know it at the time). They asked me to send some pictures. After receiving them, they called me up and issued me an RMA. I sent the lower, within a week, I received a new lower that fit perfectly!