just click on the person's score in the upper right corner of anything they've posted, and it'll take you to their scorecard. then click "submit feedback for _______"
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Prior to getting a mod to help me I tried reloading my avatar picture several times, along with several others, and they all loaded up and were shown in the "small" size. Something happens to the picture size setting when you become a site sponsor and it reduces your avatar size.
Try PM'ing STAFF. Here's the thread about avatar size related to site sponsorship: https://www.m4carbine.net/showthread.php?t=55924