Thanks all for advice. But I've decided for someone who can't even get ejection, extract and unlock straight, it's just safer to leave it to the pro's to fix rather than try to muddle it through.
So I'm just going to take advantage of the famous BCM customer service and ship it back to them rather than trying solve it myself.
The company has already responded on a Saturday and I am certain that they will correct the issue.
It's always a bummer when you get a out of box problem, but for a newb, I can tell you that I'm glad I bought a BCM with its lifetime warranty and service. I can't imagine what it would be like if I had built it the thing and then tried to diagnose it.
FYI, the gas key looks OK and so does everything else. No excess gas coming out from under the FSB that I can see.

