Probably not what you want to hear, and I hope they replace it at no charge but if they do, it's outstanding customer service. Someone cracks a slide using an unauthorized tool to install sights (were they factory sights? if not, another strike) ... most companies would point the finger right back at the owner. While I'm sure you know what you're doing, as a company they can't assume that every dude with a "sight tool" can be trusted in the wild.
Did the company that made the sight tool specifically say it was designed for the M&P? If so, have you contacted them?


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