In a way, yes. SDI has EXCELLENT customer service, even if it is hard to get stuff from them sometimes due to their production schedual (I am told I will get my Dec. 28 ordered rifle middle Feb.
However, their customer service is usually same-week. VERY top-notch from what I have heard.
If you do not order from them already built, they obviously would not be obligated to fix some types of assy. problems.
Talon Arms is who I ordered through and the price was very fair as well as Robert being knowledgeable and about the friendliest person I have every purchased from (Talked to the poor guy for almost a month about spec's and whatnots before I bought, +1 for him putting up with me)
I have also dealt with PK (mainly bought small things like mags, ect.). They too are very polite and helpful.



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