|
||||||||||||||||||||||||||||||||||||||
Dont let anyone give you the line of "Colt doesnt have to be worried about appearances, they are mil-spec blah blah blah". No, you paid for a quality rifle and that isnt quality. Call em up.
Send it to Colt. It may take some time but they will make it right.
I suspect Sportsmans level of customer service is directly proportionate to the financial ass whipping they took selling you the rifle. I still don't understand why people expect to get bargain basement pricing and receive five star service.
Any of the members suggesting that you dispute the charge are assclowns. Your transaction was "Card-Present" and you had an opportunity to inspect the product BEFORE purchasing it. It's disingenuous to voluntarily surrender it for repair or replacement and claim "Merchandise Not Received" on a chargeback.
It's also important to understand that a rifle is new and available for inspection and refusal right up to the point that it is transferred to an owner. At that point it is a used rifle and the seller has no obligation to exchange it after that.
Most online sellers rules are: Inspect before transfer, it flawed return it. Once it is transferred it is used and can no longer be returned and must be sent to the manufacturer. It seems acceptable that store front shops would operate under the same rules.
The Colt I purchased from Sportsmans Outdoor Superstore, I looked at for 15 minutes before allowing the FFL to make the transfer.
Freedom isn't free! I thank every brave soldier who has paid some for me.
I checked this one over well. The flaw was not very noticable. I'm not exactly sure why I was looking closely at the trigger guard at that time. I think I was debating whether to keep it completely stock, or put a magpul trigger guard and BCM grip on it. Regardless, it looks really big now, but before it was a very, very small crack.
Just as an update, I did contact Colt. They requested pictures and I sent them. I haven't heard back. They were very polite, but could not give an estimate of turn-around time. I'm not surprised at this, and don't hold it against them. My dealings with Sportsman's Warehouse have been uneventful, too. The manager was out today (again). I contacted their corporate CS via email, and have yet to receive a response (again, not unexpected given I sent it earlier today). I hope corporate will resolve this, though I strongly doubt it.
Be the squeeky wheel. If I were you I would call the buyer for rifles at Sportsman's warehouse talk to him/her about the situation. Tell them how you shop them often and are surprised the local store management wouldn't help, etc. The buyer will be able to give his Colt rep a cal to get it taken care of quickly at a minimum, or best case, the buyer calls the store and tells them not to lose a customer over an issue that Colt will take care of via chargebacks, or defectives credit. CALL.. not email.
Obviously, this is another case of "Colt" quality. How could such an obvious mistake be allowed to pass quality control? It seems the people working at Colt don't care.
I once read that Colt produces 4,000 rifles a month for the US military. That's only >200 a day and the picture showed stuff piled carelessly everywhere - just thrown around. Well 200 a day is nothing and if they can't take the time to care for military orders, they won't care about civilian orders. I avoid Colt - there are other manufacturers that do a much better job. How else do you explain Colt going bankrupt 4 times?
Bookmarks