here is the email from charles
Production and Delivery Update
Delayed but catching up.
I wanted to start off by saying thank you for trusting in us and being VERY patient over the last weeks.
We started 8 months ago as a 2.5 man shop making a limited number of parts for a few select customers. Our plan was to make our extra production available to the public in January long before the craziness started. Honestly, when we did, we were wholly unprepared for what resulted. The demand took off on us faster than we could control. That was my fault.
Since that time we have invested heavily in equipment, staff, materials and shops. We now operate 3 separate shops from Austin to Houston and have people working 24 hours a day.
However, we hit a few snags in the last few weeks. Without trying to cast blame or name names; we were hit very hard about 2 weeks ago by a shady supplier and another manufacturer. In short, we had a bulk order with a supplier of gas rings, this order (prepaid) was scheduled to land the last week of March. When it did not, we called them and were told “oh sorry, we sold all those parts to another company who offered us more”. After a bit of back and forth, the truth became apparent. Another recognized supplier of BCGs found out that we were getting our rings from this supplier, and made a deal with him to pull our supply from under us – hoping to jam us up.
We scrambled to find a replacement supply and when we could not, we contracted a EDM/Stamping company here in Texas to tool up and produce them for us. This was a costly and stressful undertaking. We were assured that we would have the first 3500 rings delivered to us last week. That has been delayed because of a delay in getting the die made (they had to outsource the die when they couldn't make it in-house).
We sincerely hoped that this emergency solution would have come through in time but it did not. My mistake was not posting this right away online and in email. For that I am deeply sorry.
Moving forward, this outside interference has forced us to control all aspects of the process. Now, every parts of our product (except the raw metal) is now made by or for us under contract here in Texas!
To address some of the other concerns, we had enough gas rings in hand last week to get about 100 units shipped (orders 01-005 to 01-032 and 011 through 087). We started getting delivery confirmation back from them today – I hope a few of them will post online/Facebook that they got their order. As of this moment, all of our parts are sitting in a room at our Houston shop waiting for gas rings. I am in Austin and simply have not been able to break away for a day to go down and take some photos. I have asked our shop foreman there to do so and email them to me. As soon as they come in, I will post them on our Facebook page.
We are at the mercy of the firm stamping our gas rings at this moment. The die is being made as we speak and will be FedEx’d to them when done, at that point it will only take a few hours to stamp 3000 and deliver them to our Houston shop, where our guys are standing by to assemble them.
I would love nothing more than to give you a hard date but I can’t. I am being told the tool should be done this week so we may be back on track as soon as Monday. We will provide the new delivery date for the first week of April orders as soon as we receive that date. If anyone has any questions or concerns please feel free to contact us via email (admin@redrockord.com) or call us at this toll free number 1-855-776-7075. Our hours of availability are 10:30am to 5:30pm central time. There is voicemail if you don’t reach us and we will return your call within 24 hours of receiving it.
To thank everyone for sticking with us, we will include a 20% off coupon and a really cool upgrade for everyone when we ship your order. I know it isn't much but it’s something. Please everyone that has the first week of April orders contact us at above email and or phone number and we will share that cool upgrade with you.
Again, my sincerest apologizes and ‘thanks’ for hanging there with us.
Charles Clifton






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