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Thread: Anyone have a brownells pmag order ship since the craze?

  1. #111
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    I've heard a lot about brownells reputation and I still trust that I will get my mags sooner or later (preferably sooner) but I don't understand how people who ordered theirs a week after me already got them and I'm still waiting. This is my first order with them and I understand that they're doing the best with what they're working with during the frenzy, but hearing that other people got their stuff before me is leaving a bad taste in my mouth

  2. #112
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    Re: Anyone have a brownells pmag order ship since the craze?

    Quote Originally Posted by Atlshaun View Post
    Yes

    And they are proven gtg. Brownells is excellent in every way as far as customer service.
    False. I ordered the 10 pack while it was still in stock mid December and it just finally shipped, yet people who backordered the same thing in January have already received them. Brownells is great but they are not perfect like some claim they are.

  3. #113
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    Did you get their email yet?


    Quote Originally Posted by flub781 View Post
    I've heard a lot about brownells reputation and I still trust that I will get my mags sooner or later (preferably sooner) but I don't understand how people who ordered theirs a week after me already got them and I'm still waiting. This is my first order with them and I understand that they're doing the best with what they're working with during the frenzy, but hearing that other people got their stuff before me is leaving a bad taste in my mouth

  4. #114
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    Quote Originally Posted by jim.bell View Post
    Did you get their email yet?
    The generic "we're working hard to fill all backorders" email? I got that one right around the new year

  5. #115
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    Dear Folks,
    We want to thank everyone for your patience with us. Thanks especially to those of you who told us orders were being delivered "out of cycle." We’ve been in business an awfully long time and are proud of our reputation for great service, so we had to find out what was going on.

    And we found the problem. Simple really. About 15 years ago we put in place system logic prioritizing a few back orders ahead of others. It was a rare situation, but necessary at the time and under normal market conditions back then, those reasons made sense.

    Then the world changed, and back orders ballooned into the thousands – literally – and our system and the vendor’s ability to keep up just broke that logic. About 300 orders were moved to the head of the line under the old system logic, and had their orders shipped ahead of where they should have been in line. It moved all the rest of you back about 300 places in line – which, rightfully so, caused an uproar.

    When we found the problem, we immediately disabled this logic, truly resuming our first in first out policy. The real problem is that demand is far greater than any factory’s ability to quickly catch up.

    The good news is we have cured the broken system logic; thanks for telling us. We are shipping in order received, and handling your orders the way we have always tried to – honestly, fairly, and with everything right on top of the table.

  6. #116
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    Quote Originally Posted by jim.bell View Post
    Dear Folks,
    We want to thank everyone for your patience with us. Thanks especially to those of you who told us orders were being delivered "out of cycle." We’ve been in business an awfully long time and are proud of our reputation for great service, so we had to find out what was going on.

    And we found the problem. Simple really. About 15 years ago we put in place system logic prioritizing a few back orders ahead of others. It was a rare situation, but necessary at the time and under normal market conditions back then, those reasons made sense.

    Then the world changed, and back orders ballooned into the thousands – literally – and our system and the vendor’s ability to keep up just broke that logic. About 300 orders were moved to the head of the line under the old system logic, and had their orders shipped ahead of where they should have been in line. It moved all the rest of you back about 300 places in line – which, rightfully so, caused an uproar.

    When we found the problem, we immediately disabled this logic, truly resuming our first in first out policy. The real problem is that demand is far greater than any factory’s ability to quickly catch up.

    The good news is we have cured the broken system logic; thanks for telling us. We are shipping in order received, and handling your orders the way we have always tried to – honestly, fairly, and with everything right on top of the table.
    I didn't get that email. I guess it's good to see they fixed the problem.

  7. #117
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    All companies have software issues, well at least all of them I have been familiar with. The good news is that after comments from their customers they took the time to find the problem, fix it, and then fess up.

    Don't know about where you work, but I tell my people that when it comes to errors "Find it, Fix it, Communicate it, then press on". I'd rather spend my time defending them than have then spend their time doing it. Plus this way we maintain our reputation.

    Brownell apparently operates the same way. I like that.

  8. #118
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    im sure its a certifiable madhouse.

    it would be interesting to know how many mags have been ordered since late-nov/early-dec...

  9. #119
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    Quote Originally Posted by jim.bell View Post
    All companies have software issues, well at least all of them I have been familiar with. The good news is that after comments from their customers they took the time to find the problem, fix it, and then fess up.

    Don't know about where you work, but I tell my people that when it comes to errors "Find it, Fix it, Communicate it, then press on". I'd rather spend my time defending them than have then spend their time doing it. Plus this way we maintain our reputation.

    Brownell apparently operates the same way. I like that.
    I agree. Glad they found the problem and got It corrected. I work for 911 in my area so I don't get awarded the same margain of error most people get in theirs. Someone ****s up, someone's at risk of losing their job.

    Glad to see though they did fess up and send the email out

    Just wondering though, did you send them an email questioning why people got their orders ahead of yours. Didn't know if they only sent the email to people who wrote them about it or what. Like I said I never got one.

  10. #120
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    Quote Originally Posted by flub781 View Post
    I agree. Glad they found the problem and got It corrected. I work for 911 in my area so I don't get awarded the same margain of error most people get in theirs. Someone ****s up, someone's at risk of losing their job.

    Glad to see though they did fess up and send the email out

    Just wondering though, did you send them an email questioning why people got their orders ahead of yours. Didn't know if they only sent the email to people who wrote them about it or what. Like I said I never got one.
    I did send them a note. Never got a response on it though. Regardless, glad to see it fixed.

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