EOtech's Outstanding Customer Service

[DarrinD2]

My EOtech shorted out after 5 years of good service - probably battery leakage. I contacted them by email and they had me attempt a field kit repair. . . no luck. They then gave me a no charge RMA even though I was way past warranty. They really stand by their products, and made a happy camper because this would be a bad month to shell out any cash for a new one.
Darrin

[Wake27]

Has it been fixed yet?

[DarrinD2]

Has it been fixed yet?

I got my RMA# today and will be mailing it back tomorrow. They also answered my emails same day.
Darrin

[VIP3R 237]

Eotech has been very good with CS over the year. I've seen them completely replace broken units with a turn around time of 7-10 day.

[jpmuscle]

OP what model was it out of curiosity.

[DarrinD2]

OP what model was it out of curiosity.

model 512

[DDamn]

I just got mine back. A 517 that I bought in 2009. The holograph would dim when turned side to side. No charge RMA. Works great. Kudos to them.

[bjesse60]

I have no doubt they have excellent service, I just don't like the amount of people I see having to use it.

[j-dubya]

I just contacted them today for an RMA to replace the battery contacts that had become unattached and a slight haze on the inside of the lenses in a 553 I have had for 6 years. In a very quick reply they said that because my unit is outside the warranty period, I can pay them $79 for the fix and return shipping. Negative.

[DarrinD2]

I just contacted them today for an RMA to replace the battery contacts that had become unattached and a slight haze on the inside of the lenses in a 553 I have had for 6 years. In a very quick reply they said that because my unit is outside the warranty period, I can pay them $79 for the fix and return shipping. Negative.

Mine was strictly a battery contact issue, but maybe my customer service rep was more lenient. Try calling and talking to Michael Kroll. Don't know if that will help, but he got me the free repair. Good luck.