Benelli customer service?

[Mark21]

Just bought an M2 off an acquaintance. It's less than a year old and only 300 shells down the pipe, but was looking through the manual and saw that they come with only a 5-year warranty that is non-transferable?

I've had the best brands break on me when run hard (BCM, DD, etc) and their customer service was impeccable, whether I was first owner or third. This made me pause... anyone have experience with how the company handles its customers who have issues?

[TheHolyCannoli]

Just bought an M2 off an acquaintance. It's less than a year old and only 300 shells down the pipe, but was looking through the manual and saw that they come with only a 5-year warranty that is non-transferable?

I've had the best brands break on me when run hard (BCM, DD, etc) and their customer service was impeccable, whether I was first owner or third. This made me pause... anyone have experience with how the company handles its customers who have issues?

Well, I emailed them a few days ago about my brand new M2 that requires about 60-70 windage clicks to get on target with slugs...I can update when/if I get a response.

[morpheus6d9]

I would like to know the outcome of this as well

sent from the toilet

[Freedoms Guardian]

Benelli has their own blog site on their BenelliUSA website. Posting your question there will likely get you a better response . . . .

I personally have never been able to speak to anyone at Benelli (owned by Beretta) . . . Best of luck to you.

[Keydet08]

When I switched the stock on my M2 from one with a pistol grip to one without, the new buttstock that I ordered from a dealer did not come with the required shim kit. I called Benelli to figure out what I needed to assemble the shotgun and the CS rep was 1) able to tell me exactly what I was missing, and 2) sent me a new shim kit free of charge. I would say that I had a very positive experience with them.