Here is the latest and why I love Ruger products:
Tuesday: Sent the rifle back ups ground.
Thursday: Ruger calls me leaves message, they received rifle and said they will get right to it and call me on Friday.
Friday: Ruger warranty calls me; same person who left voicemail on Thursday. Ruger tells me that they are replacing the upper half of the gun. The original upper will be sent back to manufacturing to find out what is exactly wrong and find out why it happened.
Ruger Rep puts me on speaker phone with armorer who test fired new upper, cleaned chamber, oiled gun and made sure it was running 100%. Ruger Rep apologizes for bad first gun, gives me two free pmags and tells me gun will go overnight back to me.
Saturday: Gun arrives UPS and looks test fired, oiled and needs to be shot.
5 days from me sending it to having the gun back. I am amazed at the excellent customer service!


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