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Thread: Is this an issue with my upper?

  1. #41
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    Quote Originally Posted by skywalkrNCSU View Post
    Ended up having to send the whole thing back to Rainier because when I put the rest of it together I couldn't even pull the charging handle back because it was grinding on the top of the lower. After shipping it back on my dime they told me that because it was bought on their Revolvr app that I couldn't get store credit but because they are Rainier they would take care of me and get a refund through the Revolvr app. I am not really sure how I was taken care of considering I bought a part from them that was out of spec on three different lowers and I couldn't replicate the issue with two other uppers and at the end of the day I have no upper and I am out $10 because I had to ship the part back to them.

    But hey, lesson learned, next time I want a quality part I will buy it from a proven company like BCM.
    A couple months ago I bought a BCG from BCM that didn't work for shit. They made me send it back on my dime, FYI.
    "Remember, if it doesn't violate the BYU Honor Code, it's not worth doing"
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  2. #42
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    Quote Originally Posted by F-Trooper05 View Post
    A couple months ago I bought a BCG from BCM that didn't work for shit. They made me send it back on my dime, FYI.
    I'm sure there is more to this story. BCM's customer service and product are some of the best and I'd suggest you provide details before you start to flame a reputable company on here.


    Sent from my iPhone using Tapatalk

  3. #43
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    Quote Originally Posted by lahunter57 View Post
    I'm sure there is more to this story. BCM's customer service and product are some of the best and I'd suggest you provide details before you start to flame a reputable company on here.


    Sent from my iPhone using Tapatalk
    You'd "suggest" that with 39 posts and only being a member since February, eh? Ranier is a reputable company as well, my friend. Sometimes customers have to pay for shipping. That's life. Deal with it.
    "Remember, if it doesn't violate the BYU Honor Code, it's not worth doing"
    -Daniel Tosh

  4. #44
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    Quote Originally Posted by F-Trooper05 View Post
    You'd "suggest" that with 39 posts and only being a member since February, eh? Ranier is a reputable company as well, my friend. Sometimes customers have to pay for shipping. That's life. Deal with it.
    Oh I just love you guys on here. I guess your post count makes you some kind of expert eh? Whatever, your post made it seem like BCM didn't take care of you, that's all I was trying to get at.


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  5. #45
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    Quote Originally Posted by lahunter57 View Post
    Oh I just love you guys on here. I guess your post count makes you some kind of expert eh? Whatever, your post made it seem like BCM didn't take care of you, that's all I was trying to get at.


    Sent from my iPhone using Tapatalk
    You made it seem like I was trying to bullshit the OP by bashing BCM. I've been on here since 2010. I own three BCM's. I have no reason to make bullshit up. Here's the thread I started on the topic a couple weeks after you joined M4C... https://www.m4carbine.net/showthread...t=#post1883963

    Read more, post less.
    "Remember, if it doesn't violate the BYU Honor Code, it's not worth doing"
    -Daniel Tosh

  6. #46
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    Quote Originally Posted by F-Trooper05 View Post
    You made it seem like I was trying to bullshit the OP by bashing BCM. I've been on here since 2010. I own three BCM's. I have no reason to make bullshit up. Here's the thread I started on the topic a couple weeks after you joined M4C... https://www.m4carbine.net/showthread...t=#post1883963

    Read more, post less.
    Roger that, I apologize for the post. I was really just expecting there to be more to the story, but every manufacturer isn't perfect and sometimes you have to pay to play(shipping).


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  7. #47
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    Quote Originally Posted by Blak1508 View Post
    Did they give you the option to switch it out for a new one ?
    No, because I bought it through that Revolvr deal, an app that Rainier was promoting mind you. Apparently to them that is like buying something from craigslist and absolves them of their normal responsibilities. I respect the fact that they gave me my money back, what I don't respect is how they tried to sound like they were going out of their way to take care of me because I bought it through that promotion and not their standard website. At the end of the day I sent Rainier Arms money for a Rainier Arms product and they sent me the product, I don't care where the transaction took place, especially if it was through something they promoted (I found it via a link on the Rainier Arms facebook page). To me it seems like they made it a promotion to get rid of inventory that was out of spec, it seems highly suspicious that I find a deal for an $80 upper, much less than they normally go for and when I get it, it won't fit properly.

    The way I see it is that we entered into a transaction together, I agreed to pay X dollars for a working product. I delivered on my end of the deal, they did not (even though they claim there were no issues when they tried to put it on a lower once I shipped it back, apparently all three of mine are out of spec...). After everything as said and done I was out $10 and had nothing to show for it expect for a pain in the ass experience. I don't really care that sometimes the customer has to pay for return shipping, that seems like a crappy business practice to me when the product I bought was defective.
    Last edited by skywalkrNCSU; 06-28-14 at 11:47.

  8. #48
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    Quote Originally Posted by F-Trooper05 View Post
    A couple months ago I bought a BCG from BCM that didn't work for shit. They made me send it back on my dime, FYI.
    I get that places do that but I still don't think it is right. If you returned it because you decided you didn't want it or something like that then I can understand paying for the return shipping. If you returned it because they sold you a defective piece then it should be on them to make it right, not you.

  9. #49
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    Quote Originally Posted by skywalkrNCSU View Post
    snip
    To me it seems like they made it a promotion to get rid of inventory that was out of spec, it seems highly suspicious that I find a deal for an $80 upper, much less than they normally go for and when I get it, it won't fit properly.

    snip
    So you're accusing them of intentionally selling out of spec parts without disclosure?

  10. #50
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    Quote Originally Posted by Moonlight Again View Post
    So you're accusing them of intentionally selling out of spec parts without disclosure?
    Nope, that is just what it seems like. I doubt they would intentionally sell a bad part but it just comes off poorly when I got what appeared to be a great deal but the quality was subpar.

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