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Thread: Mag Tactical Systems Upper Receiver Failure, Causes?

  1. #21
    Join Date
    May 2013
    Location
    Upstate SC
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    4 (100%)
    I had terrible customer service from MagTac.

    They sent me a stripped upper when I paid them for a complete. I had to pay to ship it back to them, and the one they sent me had a problem with the FA, so I had to disable the FA for the upper to even work.

    When my crappy MagTac upper breaks, I'll will be buying a light weight upper from 2A Armament without hesitation.

    Talk about customer service!!!!!!!!!!!!!!

  2. #22
    Join Date
    Jul 2014
    Location
    TN
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    I've officially written them off based on the lack of communication from them, this is a copy of my most recent email. I didn't expect an answer Easter Sunday. But trying to call multiple times on three separate days and not being able to leave a voicemail because everyone else is calling doing the same thing? Not good.

    Hello,

    This is my second email regarding an upper receiver failure. I originally emailed you on 5 April, and called 6 April to find that all your customer service voicemails were full.

    I called again today, 8 April to again find that mailbox 103 for “Josh” is not accepting voicemails.

    I’ve yet to hear anything back regarding any of my attempts to contact you due to make a warranty claim, I’m beginning to doubt I ever will.

    In the interim, one of your competitors has offered to replace your broken upper with one of his.

    This gentleman offered his customer service within a couple hours of me questioning the failure on the M4Carbine Forum.

    You may read over the thread here: https://www.m4carbine.net/showthread...Failure-Causes

    Furthermore, I manage an 01 FFL with a 3200 sqft showroom whom currently carries your products.

    We will be requesting a return of our current Mag Tactical Products with our distributor and won’t recommend or carry your product going forward.

    Regretfully,
    ********

  3. #23
    Join Date
    Dec 2007
    Posts
    439
    Feedback Score
    11 (100%)
    I have two Mag Tactical lowers that are...uhhh, they're bad. And Mag Tactical sucks. And I could really use some 2A lowers :P

    Seriously, that's a great offer from 2A. If I was looking to get a lightweight receiver set, that would be it.

  4. #24
    Join Date
    Jul 2014
    Location
    TN
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    39 (100%)
    I'm really wishing that I didn't have a matching Mag Tactical From 1 lower too match that upper. Doesnt leave me warm and fuzzy inside thinking its next.

  5. #25
    Join Date
    Jan 2013
    Posts
    1,870
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    25 (100%)
    There is a threshold of quality and durability that must be maintained with lightweight parts for ultralight builds, Mag Tactical's cast magnesium receivers as well as most polymer receivers are bellow the threshold, IMO.

    2A Arms stuff is well above it, while still managing to be the next lightest reciever set I know about on either side of it.

  6. #26
    Join Date
    Aug 2011
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    USA! USA! USA!
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    Wait.... Cast? It's 2015. Why the **** are they making cast lowers?

    Making a forged lower that won't break has got to be like... the easiest thing about making an AR-15.
    Gun and Gear Reviews- www.almosttacticalreviews.com

  7. #27
    Join Date
    Mar 2015
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    Quote Originally Posted by Tzook View Post
    Wait.... Cast? It's 2015. Why the **** are they making cast lowers?

    Making a forged lower that won't break has got to be like... the easiest thing about making an AR-15.
    They are magnesium.

    Magnesium is very difficult to forge, the billet oxidized badly just going from the oven to the forge, and the grain size is sensitive to the speed of forging.

    High‐pressure die casting is currently the predominant production technique, about 90% of magnesium products are castings.

  8. #28
    Join Date
    Aug 2011
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    Quote Originally Posted by lysander View Post
    They are magnesium.

    Magnesium is very difficult to forge, the billet oxidized badly just going from the oven to the forge, and the grain size is sensitive to the speed of forging.

    High‐pressure die casting is currently the predominant production technique, about 90% of magnesium products are castings.
    I see. Why is this more advantageous than a forged aluminum lower? It appears to be expensive.
    Gun and Gear Reviews- www.almosttacticalreviews.com

  9. #29
    Join Date
    Apr 2009
    Location
    FL -Where it's summer 10.5 months out of the year
    Posts
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    Quote Originally Posted by redmist View Post
    Send me an E-mail to ryan@2a-arms.com with your address. I will ship you an upper with a return label back to us inside the box, that way you are not out shipping.

    Ryan
    This. This is real CS..... And for a problem you didn't cause.
    "That thing looks about as enjoyable as a bowl of exploding dicks." - Magic_Salad0892

    "The body cannot go where the mind has not already been."

  10. #30
    Join Date
    Mar 2013
    Posts
    1,048
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    Sorry for your luck. My experience was about a year ago and 100% opposite. One call, answered, polite and empathetic, new lower offered, new lower received in a few days.

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