Another thing to add.... my 2 coworkers that got theirs crazy fast were told by the application clerks that their package would be expedited since they were military. I wasn't told mine would be expedited. I think I got my appointment 12 days after I called, and it took about 45 days for the license to come in the mail.

The office near me used to pick up the phone on occasion when you called, but I think there has been a significant influx in new applications; now all you can do is leave a voicemail with your name and phone number, and they will call you back at some point....