
Originally Posted by
GH41
#1- You cannot expect anyone to answer the phone these days. #2- How long has it been since your friend called BCM and left a message? #3- Please quote the exact message your friend left. If it was like my name is Bubba and my department wants to by X rifles as cheap as possible see #4. #4- Most LE purchasing departments shop only based on price. Why would BCM choose to compete with BushMaster or RRA when they cannot keep up with the commercial demand? Your post smells like fish to me.
I disagree with #1. Yes, you can expect people to answer the phone, especially if they want to make a sale.
You have to look on all sides of the equation. If you want that small business personal feel, then don't be mad when the product you want is not in stock. In many small businesses, the person who answers the phone, is many times the same person who is turning wrenches. If they are answering phones, they aren't turning out physical goods. That's how BCM used to be...
Fast forward to today, BCM is a huge name in the industry, they sell millions of dollars in product every year, and their quality has mostly remained the same, a product you can count on. They fulfill orders in a timely fashion, and deliver a quality product. When this happens, customer service usually takes a backseat. That's when the decline begins, and it slowly, but almost surely gets worse before it gets better. The truth is, BCM doesn't need you, because they have others lined up right behind you.
DPMS 16" Carbine- NcStar scope, UTG Rails, MagLite hose clamped to barrel | S&W Sigma | HiPoint 9mm | Lorcin 9mm | Jennings .22| Stevens 12 Ga
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