Page 2 of 4 FirstFirst 1234 LastLast
Results 11 to 20 of 37

Thread: I used to be a fan of BCM

  1. #11
    Join Date
    Sep 2011
    Posts
    54
    Feedback Score
    0
    I wish I could say this surprises me but it doesn't. This is somewhat dated now (3 years) but when I got my first AR 15 I was trying to go through BCM, I had placed my order on the website and checked my credit card balance the next day it hadn't taken the money out of my accounts but I didn't worry about it I continue to watch my account balance and after three more days the rifle that I had ordered and gotten an confirmation email from them went out of stock.

    Two days after it went out of stock on their website BCM's wedding site withdrew the money from my account the problem was that it with Drew twice the amount of the price of the rifle. Immediately after seeing that I sent them a email and called the phone number I continually did this for almost 10 business days and was unable to get a hold of anyone or had a response to my emails. On the last day of trying to get of hold of someone they called me back and said they could only withdrew the money for one rifle which was half of it was actually taken from account and that the rifle I could place the order for was out of stock. To their credit they did offer to sell me a different model AR that they did have in stock at the time which would've costed me roughly $300 more but they would not charge me the extra $300. The problem I had though was that I had had nearly $3000 taken out of my Credit card account and their computer system wasn't showing that.

    Suffice it to say I couldn't afford to lose nearly $3000 on one rifle and miscellaneous parts so I canceled the order and asked them to return the money, the person I was talking to said they take care of that and I'd have the money returned to my account within one or two business days. A week later I still didn't have my money back so I tried to get in contact with them again, after calling them every day for nearly a week and not being able to get a hold of someone I called my bank to Explain what happened and cancel that transaction.

    Thankfully my bank was able to help me with that and they credited my account what it been taken from it after that I do not know what actions my bank took.

    What upset me most about that is that I had placed a number of small orders from BCM's website in the past for family members that didn't have a debit or credit card and I haven't had a single issue, Good prices, fast shipping and ironically enough good customer service I had been shipped the wrong product once I called after business hours left them my phone number and what happened told them that I'd be in a meeting the next morning but call whenever they got the message and have the time to do so. They called me at two in the afternoon that day. how can CS do better than that?

    I spent five minutes on the phone with that particular person and they sent me A prepaid shipping label to send the wrong items back free of charge. I was expecting to get an envelope with the label, instead three days later I got a box with the right parts and the page shipping label in the box!

    How can a company have such drastic differences in customer service. I don't understand it at all




    Sent from my iPad using Tapatalk

  2. #12
    Join Date
    Feb 2012
    Posts
    846
    Feedback Score
    1 (100%)
    Tell his department to look into Sionics then if he isn't happy with BCM.

  3. #13
    Join Date
    Feb 2010
    Posts
    57
    Feedback Score
    0
    Quote Originally Posted by GH41 View Post
    #1- You cannot expect anyone to answer the phone these days. #2- How long has it been since your friend called BCM and left a message? #3- Please quote the exact message your friend left. If it was like my name is Bubba and my department wants to by X rifles as cheap as possible see #4. #4- Most LE purchasing departments shop only based on price. Why would BCM choose to compete with BushMaster or RRA when they cannot keep up with the commercial demand? Your post smells like fish to me.
    Budget for each rifle is $2500 including optics and suppressors if they can fit it for under $2500 each.

    So they aren't looking shrub master or RRA etc. Currently he has price quotes with DD and Sig.

  4. #14
    Join Date
    Sep 2011
    Posts
    54
    Feedback Score
    0
    P.S.
    I love BCM's products and I have a number of them I'm just incredibly cautious when I make a purchase on their website.


    Sent from my iPad using Tapatalk

  5. #15
    Join Date
    Jan 2013
    Location
    Your Mom's House
    Posts
    435
    Feedback Score
    14 (100%)
    Quote Originally Posted by GH41 View Post
    #1- You cannot expect anyone to answer the phone these days. #2- How long has it been since your friend called BCM and left a message? #3- Please quote the exact message your friend left. If it was like my name is Bubba and my department wants to by X rifles as cheap as possible see #4. #4- Most LE purchasing departments shop only based on price. Why would BCM choose to compete with BushMaster or RRA when they cannot keep up with the commercial demand? Your post smells like fish to me.
    I disagree with #1. Yes, you can expect people to answer the phone, especially if they want to make a sale.

    You have to look on all sides of the equation. If you want that small business personal feel, then don't be mad when the product you want is not in stock. In many small businesses, the person who answers the phone, is many times the same person who is turning wrenches. If they are answering phones, they aren't turning out physical goods. That's how BCM used to be...

    Fast forward to today, BCM is a huge name in the industry, they sell millions of dollars in product every year, and their quality has mostly remained the same, a product you can count on. They fulfill orders in a timely fashion, and deliver a quality product. When this happens, customer service usually takes a backseat. That's when the decline begins, and it slowly, but almost surely gets worse before it gets better. The truth is, BCM doesn't need you, because they have others lined up right behind you.
    DPMS 16" Carbine- NcStar scope, UTG Rails, MagLite hose clamped to barrel | S&W Sigma | HiPoint 9mm | Lorcin 9mm | Jennings .22| Stevens 12 Ga

  6. #16
    Join Date
    Sep 2012
    Location
    CDA
    Posts
    4,553
    Feedback Score
    9 (100%)
    The OP's post does come off as a bit attacky. I do understand what you are saying however. Fortunately for you Paul, and other BCM employees have actual accounts on M4C and do a fantastic job communicating with the community on here. That being said, they are a continuously growing company and have a metric shit ton of things to do every day. I am sorry your friend wasn't able to get through to someone. I have had negative issues with some very popular vendors on here, be careful who you call out. Just a friendly tip.
    98% Sarcastic. 100% Overthinking things and making up reasons for buying a new firearm.

  7. #17
    Join Date
    Oct 2012
    Posts
    4,275
    Feedback Score
    10 (92%)
    Quote Originally Posted by gregshin View Post
    Budget for each rifle is $2500 including optics and suppressors if they can fit it for under $2500 each.

    So they aren't looking shrub master or RRA etc. Currently he has price quotes with DD and Sig.
    So your friend calls BCM and leaves this message... My name is Bubba and I want to buy X M4 rifles with cans and scopes for $2,500 or less if you can fit it in. This gets less believable by the minute.

  8. #18
    Join Date
    Jan 2013
    Location
    Your Mom's House
    Posts
    435
    Feedback Score
    14 (100%)
    Quote Originally Posted by GH41 View Post
    So your friend calls BCM and leaves this message... My name is Bubba and I want to buy X M4 rifles with cans and scopes for $2,500 or less if you can fit it in. This gets less believable by the minute.
    I believe that it happened, maybe not exactly like that, the problem I see, is that BCM doesn't sell cans....
    DPMS 16" Carbine- NcStar scope, UTG Rails, MagLite hose clamped to barrel | S&W Sigma | HiPoint 9mm | Lorcin 9mm | Jennings .22| Stevens 12 Ga

  9. #19
    Join Date
    Nov 2015
    Location
    Texas
    Posts
    240
    Feedback Score
    0
    not all that long ago i emailed them about the storage space in their grips, and the next day they responded.

    did you or your friend check your spam inbox?

    oh, and your post on arfcom is still there, and it isn't locked.

  10. #20
    Join Date
    Feb 2011
    Location
    Rapid City, SD
    Posts
    607
    Feedback Score
    0
    Any company will have the occasional aberration in their CS. It happens, so what you need to pay attention to is the percentage of good CS contacts vs negative. In addition OP, as you are posting on an experience someone else had, and mention you posted on behalf of your buddy (with whom you agreed with but you had no intention of buying any rifles), did you really think BCM should respond, or be accountable to you? I think my feeling towards this post would be a bit different if it was 1st person experience. Too easy to say, "I had a friend who said he had a bad experience with X brand".

Page 2 of 4 FirstFirst 1234 LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •