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You guys are all being suckered in!
The OP clearly is sick of waiting around for BCM parts to be in-stock, and this is an attempt to hurt their sales, so he can get that upper he wants. :-)
Call me a BCM fanboy, but those guys are professionals and care about what they are doing. I feel fortunate that they value the commercial market, and provide such a high quality of product. They are not willing to compromise quality, and not willing to compromise the service their customers appreciate. The time they take to participate in forums, such as this, is greatly appreciated. I'm proud to support BCM, and have nothing but complete confidence in the products they provide. My children have BCM carbines sitting in the safe waiting for the day they are ready to use them.
To educate a man in mind and not in morals is to educate a menace to society. --Theodore Roosevelt--
Being in manufacturing, I deal with numerous reputable vendors. Typically, customer service goes down one of two ways. Either you get what you want taken care of, or as in the case of Beat Trash's experience above, it doesn't go your way (For whatever reason). In a timely manner.
What is NOT typical, is no response at all.
This is ESPECIALLY true with regard to RFQs, as they are almost always time sensitive due to budget windows, changing material prices, etc. If I receive no response from a vendor at all, I automatically assume that something has broken down between my request and their receipt of the request, And it's almost always the case.
This particular event, to me anyway, appears to be something else. I think BCM is being very generous in calling this a "hit and run", because it looks more like a straight up drive-by to me.
That, or some dipshit who doesn't know what he is talking about.
P.S. --
On the chance somebody decides to proclaim me a fanboy, I own exactly one BCM charging handle, and that's it from them. (It is f**king fantastic, btw...)
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I have purchased a king's ransom worth of uppers, parts, etc from Bravo over the years. Most of the time order in the morning and it arrives the next day. One minor issue with a loose hand guard that was fixed within 48 hours. In my personal experience they have some of the best customer service in the industry. Communication never a problem. I would hazard a guess and say my experience is not unique....
I've been purchasing from BCM since 08/09 and every single order I've ever purchased from them has been 100% accurate and in the most timely manner, and in those early years I would receive packages from them within 3-4 days here in CO, so I would just like to give a big shout out to Pual and all the great employees over there. They're an awesome standout company in a industry that is obviously very difficult to do that in, and they offered professional products at great prices at a time when colt was one of the only companies to get quality parts from. Again thanks for all you do BRAVO COMPANY, now please just get some LPK instock and make an M-lok rail and accessories.
Now that the other party's had their say, closed again in the event that the OP is willing to gather and present the specifics required.
So far, it's a good primer on how NOT to try and pitch a gripe aboard this forum. You can't be telling a tale that's not your own, and do it without being unwilling or unable to provide the specifics required to back it up.
Contractor scum, AAV
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