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I forgot to update. I received my three lowers a couple days after my last post. Packaging consisted of a thin plastic bag around each lower, with all three lowers in a box. One had a tiny scratch, another had a pretty good ding that went through the anodizing. I'm not overly concerned with a finish, and my stuff gets used, so scratches happen, but I'd prefer something new come without finish damage (actually, I'd typically rather keep the scratches, and take a blem discount).
In the end, it's not worth the trouble to me to bother with trying to get any kind of refund or return, so I accepted delivery and went on my way. Due to poor communication, delay, and careless packaging, I wouldn't recommend this company.
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