The level of sophistication of Mike and Kyle never escaped me. We don't partner with many companies, I'm proud to count SOLGW as one of them.
The level of sophistication of Mike and Kyle never escaped me. We don't partner with many companies, I'm proud to count SOLGW as one of them.
Last edited by Duffy; 05-26-20 at 09:48.
Roger Wang
Forward Controls Design
Simplicity is the sign of truth
Scar17S or LWRC REPR for an all around rifle to own and why?
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Last edited by TXGREEK; 05-26-20 at 10:20.
I first saw one of their rifles featured on GarandThumb with the 15" EXO2 rail, and I was in the market for a new rail at the time, so I figured I'd try them out. I ordered mine directly from SOLGW, and the box arrived with a large gouge in it and I couldn't find the QD sling or picatinny rail attachments. I contacted them to let them know, and sent a picture of the box damage and they sent me new replacements right away, along with a cool sticker. A positive experience all around.
The rail itself is quite nice, solid feeling, not too thin like some mlok rails, fit and finish is also top notch. They're GTG in my book.
Last edited by Anunnaki; 05-28-20 at 05:05.
I placed a order for a lower parts kit over a month ago. The tracking information shows a USPS label was created on 12 May 2020. Have called a couple times and emailed customer service and can’t get anything resolved. My order is #39621, any help you could give me to resolve this issue would be appreciated.
I'll definitely pass this to shipping.
We've had some issues with USPS at the new facility. Our address didnt exist until we opened shop...we're having to drive truck loads of packages to the post office until they can get our address in the system.
Who have you been trying to email?
Oh...and we're about to have the biggest shipping week we've ever had by volume this week. We're cranking with the new shop and increased manpower
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This is the kinda shit we're seeing with some packages.
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USPS lost the entire lot of the ASF/The Quick safety centers for more than a week. Multiple calls and tickets, had a local friend (we're in CA) drive to the Phoenix distribution center where it was stuck without movement. Nobody manned a public facing store front, just a phone. Got no help and was told to leave the building.
The centers showed up without the usual scan at each destination, missing 1/4 of the centers that took 4 months to machine, heat treat, and nitride. Things like this are well beyond the shop's control, decades long of incompetence and indifference made worse by labor shortage and perfect excuse of Covid-19. Try calling the 800 number, it's always a 60 minutes or longer wait.
It's not easy to do business when the last part of it (shipping) is handled by an unreliable and almost unwilling party.
Roger Wang
Forward Controls Design
Simplicity is the sign of truth
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