On December 29th I purchased a 590A1 I'd been saving up for. I was very happy with it until I got home and started disassembling it. When I loosened the magazine tube cap, I noticed it didn't click as I was backing the cap off. When I got the cap off, I noticed the pin that engages the slots on the bottom of the magazine cap was never installed... The spring was in the hole, but no pin.
I tried to call them, but they were out of the office until January 3rd. I went online and saw the shipping procedures for warranty repair, so I shipped the barrel back when the Post Office opened.
Last night after work I called their customer service number to ask about reimbursement for shipping costs, since the gun was factory new and incomplete. Their operators were busy, so I entered my number and asked for a return call. They never called back. So, today after work, I called back and the operator informed me they don't reimburse customers for shipping costs for warranty repairs, even on new firearms, at which point I asked to speak to a supervisor. I was told all supervisors had gone home for the day but I could leave a number and the supervisor would call back tomorrow.
How did they allow an obvious omission from the manufacturing process to ship out of the factory????? How can they force a consumer to pay shipping charges to ship an incomplete barrel back to them that they failed to complete during initial manufacturing???
This is the worst customer service I've ever encountered from any firearms manufacturer to date... Unacceptable!!!
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