IG,

Understand. Have zero concerns that Sionics will take care of me.

Proof of this for those interested, Sionics saw my post here and reached out to me directly via email this weekend. It was quite the simple fix. The anodizing was a little thick inside the socket and a little elbow grease rotating the swivel for several minutes seemed to do the trick. Admittedly I feel stupid not figuring this out on my own, but now I know, so lessen learned. They did say this was only the second time this has happened.

To top it off, I got a follow up phone call from them today as well. Basically making sure I’m happy with the fix. I’m going to play around with it and if I have any issues again, they will exchange the rail.

As I told the Sionics representative, things happen and to me, this issue is pretty insignificant but they feel very strongly that all of their products are delivered with the highest quality and the customer is happy.

Really above and beyond service. This was my first Sionics product and I can tell you it will not be my last.

Quote Originally Posted by Iraqgunz View Post
Please do contact us. It's the only way an issue can get fixed.



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