Good Job Cabela's - Not
I have had a Cabela's Visa card for quite some time.
About the time they began issuing cards with chips I began getting hacked. I had/have nothing but good things to say about Cabela's fraud department - they caught things well before any charges made it to my statement. The downside is that I would be 6 to 10 days without my primary credit card -I generally don't carry checks or over 60 - 80 cash. This occurred 5 or 6 times after they issued the chipped cards.
The last time this occurred they reissued the cards with the same account number and just changed the CVC. We had those cards two days before they were hacked again.
This angered me a little bit and when I asked them WTF? They said they didn't know how that happened, but don't worry, we are sending you a new Capital-One Master Cards, will take about 10 days.
That was 6 weeks ago. Since that time we have called on three different occasions and each time were told that the 'cards were in the mail.'
The third time we called and said we hadn't received the card the guy said that every time we called and said the cards hadn't arrived they had cancelled the card numbers and issued new cards. This seemed a little strange, we hadn't received any cards, period, and it didn't seem likely that three batches had been intercepted.
Today, my wife called them and began climbing up knickers. Turns out, according to 'Will' the account supervisor, who my wife talked to after 'Madeline' didn't make her happy, that we had been fibbed to by those other folks because turnaround time on the cards in about 10 weeks and no cards had been sent out.
'Will' said this was due to the changeover of all Cabela's accounts from Visa to MasterCard and there was no provision to expedite our cards. When my wife asked to speak with 'Will's' supervisor she was told that the buck stops with 'Will' - 'Will's' supervisor doesn't take phone calls.
So good bye Cabela's. We paid everything possible with the Cabela's card, including mortgage, utilities, car payments, etc. to get the points, generally over $40,000 a year. Of course Cabela's was also getting the percentage that Visa forwarded to them off all those payments.
That ended today. I'm going to use my Cabella's bucks and sever ties with Cabella's.
Just a rant, surprisingly I feel better.
Last edited by 26 Inf; 11-13-18 at 15:46.
Patriotism means to stand by the country. It does not mean to stand by the President... - Theodore Roosevelt, Lincoln and Free Speech, Metropolitan Magazine, Volume 47, Number 6, May 1918.
Every Communist must grasp the truth. Political power grows out of the barrel of a gun. Our principle is that the Party commands the gun, and the gun must never be allowed to command the Party Mao Zedong, 6 November, 1938 - speech to the Communist Patry of China's sixth Central Committee
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