I recently bought a pair of Vortex Kaibabs 20X to use as a spotter. Binos can be pretty nice spotters, especially good in summer months where mirage can screw you with 37X. Anywho, I bought these 20X Refurbs and they were all jacked up. When you looked through them you got dizzy in 5 minutes. So I sent them back , two weeks later I get a note that says, could not repair here is your brand new 20X along with a hat and all the accessories. Amazing Warranty and SERVICE.
Second situation, I get a Vortex unimount thats used, I try to mount it and the screws are all old rusty and stripped. I call vortex and ask for 12 screws, they send twenty and two hats. One hat was super nice with patch and and all that goodness. Hard not to be real impressed.
I have a Vortex Razor spotter, two set of Kaibabs 15X and 20X and scopes......
Shout-out to Vortex Nation.
PB
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