Originally Posted by
Mysteryman
Not sure if you missed my point are are simply trying to illustrate it. The top brands also have great warranty, the difference is you'll likely never need it.
I haven't met a single Vortex owner/user who hasn't used their warranty service. Most of those failures were not due to abuse or extreme events, the optics simply shit the bed during regular use or in a handful of cases the optics were dead out of the box. Vortex doesn't make anything, they market the shit out of everything. A company that sells low end garbage along with a handful of higher end offerings is a slimy outfit who's primary goal is profit not performance. Those on a "budget(see too stupid to prioritize their life/finances) can't afford to buy junk, and that's precisely what they end up with when buying Vortex.
There's no end to stories of returned optics from the higher lines of Vortex that are simply replaced vs repaired. If it's cheaper to replace the optic than repair it, then you have to wonder what the optic is really worth? The discount for staff at a shop that sells Vortex is 50% plus Vortex bucks which are earned by the employees for every Vortex product they sell... So a Razor gen 2 that retails for $1399 can be had for $700 by staff. In that $700 is profit for the store and profit for Vortex. The other $700 you pay as a retail customer is nothing but profit for the store. So out of the "base" $700 how much of that value is actually the cost of the goods? I doubt Vortex has a slim margin on their own products while offering more margin for the vendor. I bet the cost of that optic is somewhere around $200 to produce and ship. Which would leave maybe $300-$400 for Vortex and a slim $100-$200 for the vendor for this staff purchase.
Two cases of replacement vs repair that should make you ask questions. An optic was returned new in box because the user heard a hissing sound when he twisted the magnification ring. That hissing was the nitrogen venting. New in box and the seals let go, quality. No biggie, replace seals and re purge... Nope, optic was replaced and received inside 2 weeks. It's cheaper to replace it than repair it?? That was a Viper PST 5-25. Second case: illumination dial stopped working. Optic was replaced not repaired. That too was a PST 1-6. Again, it's cheaper to replace the optic than repair the illumination??
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