Actually, personal experience with gun companies has been relentlessly positive, tho' I am careful of the fights I pick.
I sent two Smiths back for charge holes out of spec/out of alignment; both were corrected with new cylinders, tho' the second one (a used M60) took some time, and another had a hammer that would push off.
Colt has fixed incorrectly regulated sights, and a recall on a 1911.
Only experience with Sig was an MPX that wouldn't run reliably; it came back promptly and courteously...unhappily, it wasn't fixed, and I made it go away.
Two small Glocks, a 42 & 43, went back for out of spec triggers; they were back in a week, with 5lb ones.
All went back on the company's dime.
RMAs now come via the Internet; if your buddy doesn't have it now, it isn't coming.
He should contact Sig again.
And I'm telling you, for the price of a shipping label, Sig will want a look at the gun.
Gun companies have a limited number of consumers (whom they don't want to piss off), and they also don't want sued for guns that grenade. They'll want to know what happened to his gun, and his conviction that it simply fired out of battery won't persuade them.
Moon
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