Originally Posted by
0uTkAsT
Definitely a factor to consider. I've not needed Vortex's CS so I have no personal experience there, but their reputation precedes them. Steiner, through both email and social media, was downright unpleasant to work with - enough so that I opted to not even send the unit in for repair and take my chances with a mechanically deteriorating optic. So far though, the P4Xi is still hanging in there with no ill effects.
My Vortex warranty story.
Got a brand new Sparc to put on an MP .22 rifle. Took it out of the box, looked at it a bit, put the battery in turned it on and off etc.... and set it down on my dining room table. Came back the next day....gone...Hmm.....Look around...find it....under the table....being gnawed on by my new puppy!!!! He chewed the rubber side cover off, did a number on it, couldn't get it to work....
Downloaded their return form, put as "Reason for Return"-- "Owner is a moron who leaves his new optics in reach of his new puppy". Sent it off.
Two weeks later I get a brand new one in the mail. No muss, no fuss, no questions, no BS.
The truth can only offend those who live a lie.
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