Customer Service Thread

[grizzlyblake]

Keen boots - I ordered a pair of Targhee EXP boots and they showed up with a couple manufacturing/QC issues. They immediately sent out a UPS return label and sent me another pair. Second pair showed up with some issue and they did it again. Fantastic customer service, but their QC is pretty awful on imported items. However, I ended up with a pair of their American Built boots and they seem good to go.

Altra running shoes - I had a couple issues with a pair of Superior 3.5s coming apart within like a month of wear. They sent me a new pair and told me to either hang on to the old ones or donate them because they can't do anything with them.

[SteyrAUG]

Hard to believe a weapon intended for the intensities of combat would somehow start having issues after being dropped.

I did have a Mossberg 590 that fell from a sofa onto a hard floor and would not extract after that, though.

It was a bad drop.

[Doc Safari]

It was a bad drop.

No doubt!

I dropped a BCM M4 from about waist high onto a concrete porch. The gun landed right on the elevation turret of the ACOG it was wearing and then clattered onto the bolt hold open side of the rifle. Both the rifle and the ACOG were fine. The ACOG didn't even change zero. Six months later I traded that ACOG for something.

[arptsprt]

Update.

Vortex has been nothing short of awesome with this situation. Both their Representative that is the contact with my local gun store and VortexOptics rep who is active on M4C.net have really bent over backwards to get me taken care of. I already received a new scope on Wednesday and shot it last night. I experienced no problems.

This is a complicated situation regarding ring torque recommendations of the mount manufacturer (Scalarworks) vs Vortex and potential damage caused by the higher mount torque recommended by Scalarworks. Scalarworks, has also been involved and awesome.

To help get clarity Vortex even purchased a Scalarworks mount ($400) to test their scopes with the mount themselves. My personal opinion is this just happened to be a bad scope. Either way Vortex took care of me but the fact they bought a mount to do additional testing so they have the new direct technical knowledge, is pretty cool.

Also, I purchased this scope from my local gun shop in our small town. They were also proactive in communicating with Vortex and helping to resolve this. A reminder of how small shops truly cater to customers - something you don’t much get anymore at big box stores or direct online purchases.

If you all are interested in following the drama there is a thread in the optics and mounts forum about the Scalarworks Leap mount where both Vortex and Scalarworks openly communicate.

Thank you Vortex, Scalarworks and my LGS.

I’m about to find out how good Vortex customer service and warranty is.

One week ago I purchased a new Razor Gen2 1-6E from my LGS. It will not hold zero at different magnifications. If zeroed at 6x at 50 yds, the group slips low and left about 2 inches at 3x; at 1x it’s off the paper. At 10 yds 1x is about 5 inches low and two left. I’ve checked mount (Scalarworks) and torque specs numerous times. Oddly, for the first 300+ rounds it seemed to work fine before the low left came out of the blue.

I’ll report back once I contact Vortex and hopefully get it addressed ASAP.


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[26 Inf]

I'm surprised no one has mentioned Forward Controls Design (Duffy). Awesome customer service - even on other manufacturers stuff.

[MegademiC]

Euro Optic is good.
Good prices
Fast shipping
Good customer service/quick responses.

[LowSpeed_HighDrag]

I'm surprised no one has mentioned Forward Controls Design (Duffy). Awesome customer service - even on other manufacturers stuff.

Duffy has always taken superb care of me, both at BAD and FCD. That dude knows how to keep a customer happy over the long term.

[docsherm]

Some of the best CS I have seen is Rainier Arms. Awesome people to deal with.


And it was a total surprise to me but the people at AAC made a repair super easy and like totally fast. Spring on my can wore out and they replaced it and also did maintenance on my can and recoated it.... all in under a a week.

[1168]

I'm surprised no one has mentioned Forward Controls Design (Duffy). Awesome customer service - even on other manufacturers stuff.

Roger’s CS is top notch. Dude responds to emails late at night within a few minutes. And the SBCG and 1815 are top notch, too. Edit: I just checked my mailbox and found another SBCG and 1815. I’m pretty sure I placed my order 2-3 days ago, so they don’t screw around with shipping, either. And the Accuwasher set showed up too, despite being out of stock on FCD’s website. I figured they would ship that separately, whenever.

Bonus: excellent discount for Mil/LE/First Responder

[Vegas]

Vortex, Hornady, RCBS, Dillon, Centurion Arms have all been excellent for me.