I ordered 8lbs of XBR and a thousand CCI450s from them. They shipped the same day I ordered. UPS was out for delivery but never showed up. Wasn’t showing delivered on their tracking system the next day so I emailed MSS. They filed a claim with UPS the same day and shipped me a replacement package after the UPS 5 day “package search” period had expired. No hassles at all. Everyone was super friendly that I spoke with on the phone, constantly called “sir”, emails were responded to quickly. Etc.
Plus the hazmat was free and their prices were lower than everywhere else.
Companies that ship quickly (I don’t even order from you if it takes 2+ business days to ship) and have low prices are pretty common these days. But it says a lot about how you treat your customers when something goes wrong. That seems to be the differentiator between an ok company and a great company, and I’ll be using them exclusively from now on.
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