Geissele CS

[26 Inf]

I needed an optic ordered this past week and called Geissele to see if they had one. They did. Sales guy told me they were swamped. I told him that if he put me in line behind the BF people, I'd need a BF price or I wasn't ordering. Ok. It shipped out the next morning.

Ahh, there you are, shoving women and children to the side on your way to the life boats.

[LowSpeed_HighDrag]

I was always happy with pre-BF Geissele CS. I've spent a few thousand there over the last two years, and they always treated me right.

Post BF, I made a BF order which I canceled after 6 weeks, and I bought a SVPS optic combo. I have been less than pleased with the current state of their CS, and while I really like many of their products, I'll probably wait a while before giving them any more business, at least until they can figure out how to run a business again.

I think it's pretty stupid how thinly they stretched themselves, and their recent excuses about why they can't seem to figure out how to do anything right. Manufacturing issues, shipping issues, FFL issues, stock issues, etc have been plaguing them. "Geissele all the things" doesn't ring well anymore for me.

I hope they fix their malfunctions, I like their shit.

Oh, and I'm sure WASP will come in here to let us know how unworthy we are for the honor of receiving bad customer service and dishonest wait times.

[Eurodriver]

Lol @ LSHD. I’ve never understood why folks defend companies that have done nothing but take your money.

I needed an optic ordered this past week and called Geissele to see if they had one. They did. Sales guy told me they were swamped. I told him that if he put me in line behind the BF people, I'd need a BF price or I wasn't ordering. Ok. It shipped out the next morning.

lol too

[mark5pt56]

Another General thread

[fred]

People wanking because they waited all year to get 40% off.

Either shut up and wait or quit being poor.

I never wanked over poor customer service, but I think I get your very fair point.

Still, someone should at least stay back to man the phones, that's not asking too much.

[ace4059]

I’m glad I emailed them. They responded two days ago to my first email and said the item shipped even though I didn’t receive it after 3 weeks. They emailed me again today, Turns out item was lost in the mail and they are sending a replacement.

[Sry0fcr]

From my experience 2 of the biggest killers of companies are growing to fast or not scaling back fast enough. We'll see if this becomes a cautionary tale as Big G continues to expand their offerings while not being able to deliver their core products.

[ace4059]

I don’t mind the waiting part as long as it’s disclosed before ordering (which they did).
I am just glad they took care of me as a customer instead of it turning into a hassle about trying to get the trigger I ordered.
I figured I would’ve had to dispute the charge on my CC since I never got the package but they promptly shipped again.

[MountainRaven]

So far, I’ve been having good luck with Geissele’s CS.

I did decide to cancel an order that I placed around New Year’s, that hasn’t shipped and their response was pretty swift in email format.

[SeriousStudent]

This thread was opened by a notorious troll (Reverend Paul) that was banned over a dozen times. Probably okay to drive a stake through this one's heart as well.