So, I shipped a brand new Remington 870 Police Magnum to their facility in Colorado in early August of 2019 for minor work to be performed. It took about a half dozen calls and emails for them to acknowledge in September of 2019 that they received the firearm, but that it was misplaced for several months. Now, as of this writing, I have placed about 8-10 calls into their voice box with no return calls. The same with over 10 emails inquiring about the status of the minor work to be performed. Does anybody have any suggestions for me to remedy my problem? I am beyond perplexed how a business can be run in this manner.
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