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Thread: Primary Arms Warranty a big Disappointment. Update

  1. #31
    Join Date
    Nov 2009
    Location
    Houston, Texas
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    OP I am truly sorry I did not see this post sooner and could have had you contact me directly. The repair tech clearly did not read what was wrong with the optic. We QC every optic that arrives from our OEM factories in our Houston Texas facility. This is also where our engineering team is based and the repairs are made. We also fully test all new optic designs locally with live fire. Most with thousands of rounds on a .308 SCAR. I am sorry you had this issue. My full direct contact is below. I know you got a replacement but please contact me so I can find out how this happened and fix it.

    marshall@primaryarms.com
    Marshall Lerner
    CEO
    Primary Arms LLC
    3219 S Sam Houston Pkwy E.
    Houston, TX 77047
    Phone: 713-344-9595
    www.primaryarms.comwww.primaryarmsoptics.com
    Last edited by marsh1; 07-27-20 at 15:24.
    Marshall Lerner
    CEO Primary Arms, LLC
    Contact me at: marshall@primaryarms.com

  2. #32
    Join Date
    Aug 2018
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    How many CEO's will hang their stones out there after getting bad mouthed?

  3. #33
    Join Date
    May 2014
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    "They noted there is no mechanical issue that would affect it's functionality.Additionally, they are reporting that it is testing within the standards for the optic on the collimator (zeroing and adjustment) and in recoil testing (holding zero)."

    "The repair tech clearly did not read what was wrong with the optic."

    "We QC every optic that arrives from our OEM factories"

    Them fighting words!

  4. #34
    Join Date
    Nov 2009
    Location
    Houston, Texas
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    Quote Originally Posted by mebiuspower View Post
    "They noted there is no mechanical issue that would affect it's functionality.Additionally, they are reporting that it is testing within the standards for the optic on the collimator (zeroing and adjustment) and in recoil testing (holding zero)."

    "The repair tech clearly did not read what was wrong with the optic."

    "We QC every optic that arrives from our OEM factories"

    Them fighting words!
    ???????? Not at all!!! We ****ed up and did not read what the OP said needed to be fixed. I just wanted to set the record straight that we take quality seriously!

    If you mean am I fighting to protect our reputation then hell yes. We have worked hard and take service seriously. Normally would be checking the boards daily and would have been available for the OP from the start but the level of panic buying right now is crazy. We are all answering our .com customer emails night and day and still can't keep up. If you live in Houston we are hiring!!!!
    Last edited by marsh1; 07-28-20 at 09:21.
    Marshall Lerner
    CEO Primary Arms, LLC
    Contact me at: marshall@primaryarms.com

  5. #35
    Join Date
    Feb 2012
    Posts
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    Wow.....with a reply like that. I’m looking more into a 1x8 from them

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