Food delivery driver doesn't like tip, takes food back

[Slater]

Wonder if this sort of thing happens very often?

"A DoorDash driver refused to give a Long Island customer his food after she felt stiffed by the $8 tip.

The heated confrontation was recorded on a Ring doorbell camera outside a home in Smithtown.

“I don’t think you realize the distance that it’s coming from because then you would never actually have given what you gave,” the female driver could be heard saying in a video posted to YouTube last week.

She then explained to the male customer that she “drove 40 minutes” to deliver the order from the neighboring town of Commack."


https://nypost.com/2021/01/05/doorda...in%20Smithtown

[Arik]

I did pizza delivery when everything closed. It does suck when you don't get tiped. Happened a bunch of times. People pay in cash either exact amount, and then apologize or just let you keep the remainder of the amount. The order would be something like $87.43 and they say "just keep the change"! Great thanks! Can't wait till karma comes around. But at the same time I can't dictate what I think is fair.

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[Co-gnARR]

I’d tell her she is committing theft. The food is paid for, and she took this job with an agreement to deliver. Tips are extra, and any one working for gratuity should know ahead of time that getting stiffed is an occupational hazard. I believe any business with strong sales from delivery (Door Dash, Dominoes, etc) charge a delivery fee which is then credited to the driver. Tips are gratuity, not mandatory. Not tipping is wrong, I agree, but the driver is paid something regardless. This idea of tipping really needs to just go away and be replaced with a normal wage, along with professional standards for good service. Too many crap waitresses, baristas, etc, give poor service yet demand we pay for their useless art degrees via gratuity.

[FromMyColdDeadHand]

So what do you guys tip GrubHub and other drivers? I think it is such BS that they calculate the tip based on how much the food is, like the driver has anything to do with that. I’d much rather see some kind of time and distance estimator. I don’t think the delivery fee is enough to support the driver, correct?

Delivery people for some reason have a problem with my address sometimes and go to the wrong block, so when a food delivery guy ended up on the wrong block and I could see it on the app I went out to the street and waved him down. He got to my house and start spouting off and I just said something like what’s wrong with you. He starts yelling and cursing and saying that he’s not gonna deliver my food. I told him chill out I’ll go inside you can drop off the food by the door and everything is cool. He comes and sits down the food bitching about it the whole time. When he Leaves he gets about 10 yards away I open up the door To get the food and just go what the hell is wrong with you dude. He explodes, turns around and starts walking towards me, and picks up a small end table we have on the front of our house porch and starts screaming at me.

Now the guy is about 5 foot four and 100 pounds, and English is not his first language. He screaming at me “I call police for you, Ice Hole” I’m thinking that’s fine with me? You think I’d be code red at this point, but it’s almost so comical I’m just standing there with the food bags in one hand dismissively waving him off with the other one telling him to just go away. He eventually puts down the table curses all the way back to the car and leaves.

Meanwhile I didn’t realize that my teenage son inside has gone completely code red. Luckily for the guy he leaves before my son can do anything. The funny thing was is that throughout the whole thing besides being annoyed I never was actually angry or felt threatened in a meaningful way. I know that’s kind of stupid actually.

The best part was is that my home security cameras caught the whole thing. When I contacted the food delivery company, and I forget which one it was, they were really very slow to react. When I finally got a text the next day I told them that they had until 5 PM to contact me, or else I was going to the police. I got some low level lawyer on the line, who is being fairly dismissive until I sent her a link to the Home video camera footage. I can hear her watching the video over the phone, and then the first words out of her mouth were “Oh my God“. She said she was terminating employment of that guy as of right then, and would fully support me going the police if I wanted to. I said that wasn’t necessary, and I think they gave me a free delivery. This was back during the Covid and riot times, and the last thing I wanted to do was get on the news or make a stink about it because of the optics.

Home security cameras are pretty good for their intended purpose, but they also make great witnesses. That is the third time that having video evidence made things perfectly clear as to what happened without any kind of noise. It’s great fun to have people tell their side of the story, and then roll the tape. Or even just tell them that you have a recording, and watch the blood drain out of their face.

Ah, 2020.

[Disciple]

Mandatory gratuity is oxymoronic. The normal course of business should not involve tips IMO. The expectation of a tip should not be an excuse to not pay employees properly. It should not be necessary to bribe someone to not—contaminate—your food. Do you tip your mechanic so that he does not put a hole in your brake line? Your dentist so that he doesn't pull out good teeth? The UPS guy to not lose or drop-kick your packages?

I have given tips to gas station attendants for washing my windows and they act surprised. Isn't something non-obligatory more worthy of a tip than doing the minimal requirement of the job?

[Alex V]

I don't understand people, you try and be nice, give a tip and get crap for it.

This past weekend I went to Home Depot to get two sheets of 1/4 birth plywood for a project. I walked over to the saw and asked for a an employee to cut the plywood in half. The guy did it, I said thank you and gave him $5. He looked at me and was like "what's this!?" Like in an angry manor. Really dude? I gave you a tip for 60 seconds of your time while you are still on the clock, then gave you $5 and you're angry with me? It was as if he was insulted. Can't tell if it was because it wasn't enough or if giving him a tip was an insult in and of itself.

Last time I try and be nice.

[Grand58742]

Tips does mean "To Insure Prompt Services" but I've also seen it as "To Improve Personal Service."

Kinda misleading since you tend to give a tip after service is complete. But anyway...

That lady needs no more tips until she calms her attitude.

[Disciple]

Alex V, are you sure he wasn't just surprised?

[Co-gnARR]

I don't understand people, you try and be nice, give a tip and get crap for it.

This past weekend I went to Home Depot to get two sheets of 1/4 birth plywood for a project. I walked over to the saw and asked for a an employee to cut the plywood in half. The guy did it, I said thank you and gave him $5. He looked at me and was like "what's this!?" Like in an angry manor. Really dude? I gave you a tip for 60 seconds of your time while you are still on the clock, then gave you $5 and you're angry with me? It was as if he was insulted. Can't tell if it was because it wasn't enough or if giving him a tip was an insult in and of itself.

Last time I try and be nice.

Funny they're even allowed to take tips. I just bought a dishwasher from Lowes and went to pick it up. Guy in another department couldn't find the appliance people so he helped me cash out, roll it out and load it into my truck. I asked if he could take tips and he stepped back with both hands up like I was about to mug him. He said they absolutely cannot accept tips. He appreciated my offer and thanked me for understanding.

Regarding tips as a societal norm....bear with me...I love throwing this out to the millennials, especially the females and soy cucks who decry "the partriarchy". Tipping came about in an era when people who were effectively indentured servants exceeded the expectations of the aristocracy. The above definitions of TIPS as an acroynym back this up. I pissed more than a few people off when Albuquerque was talking about paying servers a minimum wage that was not based on tips. My position was this- if $2/hour was the going rate for tipped based jobs, and when business was slow, $2/hr was unfair, people needed to find fair jobs. But people don't want to do 9-5, weekends, get trained, pass drug tests, etc. So, $2 + tips is the compromise. If the city was going to raise server salaries to $7/hr (via raising my taxes to cover the costs) I was tipping them via higher prices and reduced buying power from my pay check deductions, higer sales and proterty taxes, etc. Yes, I was called all the typical names these muppets have been trained to say when clubbed with the logic hammer.

[Arik]

So what do you guys tip GrubHub and other drivers? I think it is such BS that they calculate the tip based on how much the food is, like the driver has anything to do with that. I’d much rather see some kind of time and distance estimator. I don’t think the delivery fee is enough to support the driver, correct?

Delivery people for some reason have a problem with my address sometimes and go to the wrong block, so when a food delivery guy ended up on the wrong block and I could see it on the app I went out to the street and waved him down. He got to my house and start spouting off and I just said something like what’s wrong with you. He starts yelling and cursing and saying that he’s not gonna deliver my food. I told him chill out I’ll go inside you can drop off the food by the door and everything is cool. He comes and sits down the food bitching about it the whole time. When he Leaves he gets about 10 yards away I open up the door To get the food and just go what the hell is wrong with you dude. He explodes, turns around and starts walking towards me, and picks up a small end table we have on the front of our house porch and starts screaming at me.

Now the guy is about 5 foot four and 100 pounds, and English is not his first language. He screaming at me “I call police for you, Ice Hole” I’m thinking that’s fine with me? You think I’d be code red at this point, but it’s almost so comical I’m just standing there with the food bags in one hand dismissively waving him off with the other one telling him to just go away. He eventually puts down the table curses all the way back to the car and leaves.

Meanwhile I didn’t realize that my teenage son inside has gone completely code red. Luckily for the guy he leaves before my son can do anything. The funny thing was is that throughout the whole thing besides being annoyed I never was actually angry or felt threatened in a meaningful way. I know that’s kind of stupid actually.

The best part was is that my home security cameras caught the whole thing. When I contacted the food delivery company, and I forget which one it was, they were really very slow to react. When I finally got a text the next day I told them that they had until 5 PM to contact me, or else I was going to the police. I got some low level lawyer on the line, who is being fairly dismissive until I sent her a link to the Home video camera footage. I can hear her watching the video over the phone, and then the first words out of her mouth were “Oh my God“. She said she was terminating employment of that guy as of right then, and would fully support me going the police if I wanted to. I said that wasn’t necessary, and I think they gave me a free delivery. This was back during the Covid and riot times, and the last thing I wanted to do was get on the news or make a stink about it because of the optics.

Home security cameras are pretty good for their intended purpose, but they also make great witnesses. That is the third time that having video evidence made things perfectly clear as to what happened without any kind of noise. It’s great fun to have people tell their side of the story, and then roll the tape. Or even just tell them that you have a recording, and watch the blood drain out of their face.

Ah, 2020.

Lol!

I actually found there were 2 types of people who ordered. First type kept all doors and windows closed, stuff laying around the front yard/driveway as if they were in the middle of doing something when covid hit (like an earthquake) so they had to immediately run inside for cover. And obviously have turned on CNN and haven't come out of the basement closet yet....I guess in fear of zombies or a radioactive waste land....who knows. However, they had no problem ordering food, which I would have to leave on the front porch, then get in my car, then text or call them to tell them their food has arrived!

Second type were more go with the flow type. Well we're home so may as well make the best of it. Many would even invite me into the house while they went to get the money.

Most of the time I just rang the doorbell and stepped back. If they asked me to leave it I would.


As for me, I rarely order out and if I do I either pick it up myself or call directly to the restaurant. I don't do door dash, GrubHub or any other app. I don't understand why I need to go through a 3rd party to get food.


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