“Due to unusually high call volume, wait times may be extended”. Is it unusually high, if thats your default recording? Or are you failing to staff your CS center?

The best is airport kiosks. I end up needing to wait for a real human, every single time.

My internet company has essentially 3 branches on its calling tree. “I want to pay my bill”, “I want to be a new customer”, and “my internet is jacked up”. The first two options get you someone immediately. Third gets you someone after fighting through a circular “press this button” scheme and then waiting 45 minutes to an hour. And two years later, they still won’t fix the box in my neighbor’s yard that got leveled by a falling tree, leaving the connections exposed and causing frequent outages and poor connection.