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Thread: What is it with so-called "customer service" these days?

  1. #11
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    Quote Originally Posted by SteyrAUG View Post
    Ok, I'm gonna improve the life of everyone in this thread.

    Go to the grocery store and buy frozen bread dough. Usually comes in the 3 pack.

    Get a large cookie sheet, can't be flat, and pour a pool of olive oil about the size of the frozen bread dough on the cookie sheet and set the FROZEN bread dough on that.

    Put it in the oven but DO NOT turn the oven on. In about 3 hours it will start to rise. Spread the dough out evenly on the cookie sheet. At first it will only cover the center, it may need another hour to rise enough to cover the entire cookie sheet.

    Once that is done cook just the flat bread dough until it is lightly gold on the edges. Don't use temps higher than 325 to 350, you don't have a pizza oven. Then pull it out of the oven. This is the key step because you have partially cooked the crust before putting on the toppings, if you do it any other way you will have a doughy, crappy crust.

    Now put on your toppings. If you have a favorite pizza sauce use that, I personally use Newmans's Own marinara. Then top with cheese, deli pepperoni, bacon and whatever else you want on there. If you want to shred fresh basil leaves it gives it a nice flavor. Deli meats are superior to packaged Hormel stuff obviously.

    Then put the entire thing back in the oven and when the cheese is melted the crust will be a crispy, wonderful golden brown and it will be the best homemade pizza most of you have ever made.

    Most people screw up homemade pizza by trying to replicate the conditions in a pizzeria oven at home in their conventional oven. It can't be done and no pizza stone gimmicks or other crap is gonna do it. It simply is a case of cook the crust half way at normal temps of 325-350 and THEN add your other toppings.

    If you can lay your hands on fresh mozzarella, the kind that isn't in a bag marked Kraft, you can make a really nice pizza by using thin tomato slices instead of sauce and putting down fresh mozzarella with fresh basil leaves. But toppings are pretty individual, once you've mastered home kitchen pizza crust, your options are way open.

    You'll never suffer that Boboli pizza crust crap ever again, and it's actually cheaper.
    How long for delivery? CC or cash at the door?
    11C2P '83-'87
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    Oh, and screw China!

  2. #12
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    Funny, visiting family so my sister pre-ordered pizza for pick up, not delivery. Went there to pick it up, 2 of 4 pizzas were never made, the 2 that were made were 40 minutes late. They eventually delivered the pizzas that were missing.... the manager said that they were swamped, they were short staffed- local place, not a chain.

    Why is this happening- because people buy on price and hope nothing goes wrong. When it does, get lost in a phone maze or dropped into an online robot answer or black hole. The tech companies just dont give a crap. they taught everyone else that customer service is for suckers.
    I just did two lines of powdered wig powder, cranked up some Lee Greenwood, and recited the BoR. - Outlander Systems

    I'm a professional WAGer - WillBrink /// "Comey is a smarmy, self righteous mix of J. Edgar Hoover and a gay Lurch from the "Adams Family"." -Averageman

  3. #13
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    Quote Originally Posted by ABNAK View Post
    How long for delivery? CC or cash at the door?
    I usually make a couple for movie night on saturday. But if you want to pop for plane tickets, hotels and transportation, you can join us. Get your reservations in 48 hours in advance.
    It's hard to be a ACLU hating, philosophically Libertarian, socially liberal, fiscally conservative, scientifically grounded, agnostic, porn admiring gun owner who believes in self determination.

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  4. #14
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    Quote Originally Posted by FromMyColdDeadHand View Post
    Funny, visiting family so my sister pre-ordered pizza for pick up, not delivery. Went there to pick it up, 2 of 4 pizzas were never made, the 2 that were made were 40 minutes late. They eventually delivered the pizzas that were missing.... the manager said that they were swamped, they were short staffed- local place, not a chain.

    Why is this happening- because people buy on price and hope nothing goes wrong. When it does, get lost in a phone maze or dropped into an online robot answer or black hole. The tech companies just dont give a crap. they taught everyone else that customer service is for suckers.
    Nobody wants to cook ANYTHING the night before thanksgiving. They want their kitchen clean with no dishes, so pizza night has become the traditional thankgiving eve meal.
    It's hard to be a ACLU hating, philosophically Libertarian, socially liberal, fiscally conservative, scientifically grounded, agnostic, porn admiring gun owner who believes in self determination.

    Chuck, we miss ya man.

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  5. #15
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    Quote Originally Posted by ABNAK View Post
    I ended up ordering from Jet's. Decent pizza but expensive as hell.......but then again what isn't these days!

    See my above post. I know what good pizza is but where I live it's damn near an hour round-trip for "good" pizza. 45-50 minutes to the closest one. However, I can step outside my door and shoot if I so desire, so there's that! Trade-offs I guess.
    Where you at in TN? Where I’m at in Middle TN we have a few good local places.

    There is also a guy who drives a school bus that he converted into a rolling pizza place—The Pizza Machine—that started showing up right after the March 3 tornado to feed people who were displaced. He still shows up off and on and will park at one of our local coffee shops. He charges nothing… gives it away if you can’t afford it, but otherwise he just tells folks to pay him what they think his time, effort, and product are worth. He makes a damn good pie, too

    Anyway. Pizza. Customer service. Yeah… sorry I got off topic, there.
    It is not the violence that sets a man apart. It is the distance that he is prepared to go.

  6. #16
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    Quote Originally Posted by SteyrAUG View Post
    Nobody wants to cook ANYTHING the night before thanksgiving. They want their kitchen clean with no dishes, so pizza night has become the traditional thankgiving eve meal.
    And that is why my sister thought she had the plan- pre-order and pick it up... foiled again!!!

    It took an extra hour, my BIL and I broke out the whiskey I had brought, things went down hill from there.
    I just did two lines of powdered wig powder, cranked up some Lee Greenwood, and recited the BoR. - Outlander Systems

    I'm a professional WAGer - WillBrink /// "Comey is a smarmy, self righteous mix of J. Edgar Hoover and a gay Lurch from the "Adams Family"." -Averageman

  7. #17
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    Quote Originally Posted by WillieThom View Post
    Where you at in TN? Where I’m at in Middle TN we have a few good local places.

    There is also a guy who drives a school bus that he converted into a rolling pizza place—The Pizza Machine—that started showing up right after the March 3 tornado to feed people who were displaced. He still shows up off and on and will park at one of our local coffee shops. He charges nothing… gives it away if you can’t afford it, but otherwise he just tells folks to pay him what they think his time, effort, and product are worth. He makes a damn good pie, too

    Anyway. Pizza. Customer service. Yeah… sorry I got off topic, there.
    I wonder if Sal's Pizza off Stewart's Ferry Pike in Nashville still there. I lived in Cookeville and whenever I had to go to Nashville I would stop there to eat and take a couple of pies home. Half the guys working there only spoke Italian and the food was fantastic if you like NY style pizza. I haven't been that way in 15 years so things may have changed.
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  8. #18
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    Quote Originally Posted by flenna View Post
    I wonder if Sal's Pizza off Stewart's Ferry Pike in Nashville still there. I lived in Cookeville and whenever I had to go to Nashville I would stop there to eat and take a couple of pies home. Half the guys working there only spoke Italian and the food was fantastic if you like NY style pizza. I haven't been that way in 15 years so things may have changed.
    Yeah it's still there. A sales rep brought some in for Respiratory Care week last month and it was pretty good.
    11C2P '83-'87
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    Oh, and screw China!

  9. #19
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    Quote Originally Posted by WillieThom View Post
    Where you at in TN? Where I’m at in Middle TN we have a few good local places.

    There is also a guy who drives a school bus that he converted into a rolling pizza place—The Pizza Machine—that started showing up right after the March 3 tornado to feed people who were displaced. He still shows up off and on and will park at one of our local coffee shops. He charges nothing… gives it away if you can’t afford it, but otherwise he just tells folks to pay him what they think his time, effort, and product are worth. He makes a damn good pie, too

    Anyway. Pizza. Customer service. Yeah… sorry I got off topic, there.
    I work in Nashville but live out in the sticks NW of there, past Ashland City. Although we haven't done it for some time, my wife and I will load up the dogs and "road trip" on a Saturday night for pizza somewhere that is outside of normal driving distance.
    11C2P '83-'87
    Airborne Infantry
    Oh, and screw China!

  10. #20
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    Quote Originally Posted by FromMyColdDeadHand View Post
    Funny, visiting family so my sister pre-ordered pizza for pick up, not delivery. Went there to pick it up, 2 of 4 pizzas were never made, the 2 that were made were 40 minutes late. They eventually delivered the pizzas that were missing.... the manager said that they were swamped, they were short staffed- local place, not a chain.

    Why is this happening- because people buy on price and hope nothing goes wrong. When it does, get lost in a phone maze or dropped into an online robot answer or black hole. The tech companies just dont give a crap. they taught everyone else that customer service is for suckers.
    Surprised they delivered the missing ones. Nowadays I'd expect to hear basically "Too bad so sad".

    I'm also tired of the "We're short-staffed" crap. Not my problem. Close your doors and shutter the business if you can't run it right. If orders back up then be honest with people about how long it will take. Don't just tell them the canned "20 minutes" BS, tell 'em it'll be 2 hours and they can decide if they want to order or not. Online ordering is partly to blame because those websites usually aren't reflective of actual wait times. Then if you call to actually speak to the shop to check on real-time data you get the call center......
    11C2P '83-'87
    Airborne Infantry
    Oh, and screw China!

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