I've had several great experiences with Magpul customer service, they have been great literally sending me parts I broke years after buying, not sure why OP has an issue
Dr. Carter G. Woodson, “History shows that it does not matter who is in power or what revolutionary forces take over the government, those who have not learned to do for themselves and have to depend solely on others never obtain any more rights or privileges in the end than they had in the beginning.”
I broke the latch pin on a CTR stock by mortaring the rifle with the stock extended. Called them asking to buy a new pin, and they just sent me an RMA for a replacement stock despite me telling them it was my mistake. I call that above and beyond.
“You have made us for yourself, O Lord, and our heart is restless until it rests in you.” -Augustine
That's good, everyone feels better now.
If the OP has some sort of additional facts like using their contact form on the website and getting a response, hit up a mod or staff and we'll reopen the htread.
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