Where do you draw the line at wrong food orders?

[OutofBatt3ry]

I work 60-80hours a week (Think skilled trade) I get paid well (enough)

At the end of the day, most days, if it's more than 12, I'm done; I'm not cooking. Once or twice a week I order out. In the past month I've had more than 3 orders that were missing 20% of the food or flat out wrong(someone else's order). I spent 2 hours on the phone tonight trying to get it corrected or at least a refund. I'm meeting with the manager at a store to get the $8 worth of bottled Cokes missing from my order. Am I a crazy asshole? First world problems?

[Five_Point_Five_Six]

Two hours on the phone and a special trip to the establishment over $8 worth of soda isn't a trade I'd be willing to make but it's your time. I don't need the $8 that bad I guess.

[bp7178]

First of all, who drinks Coke without bourbon? That's just a shit drink with no happiness.

If you worked your job for 2 hours, how much would you make?

Chalk up the $8 to the cost of ordering out and choose to not be annoyed. In general food service workers aren't the A team. If you can't check your order at the place its likely going to be ****ed. Especially with second party delivery services.

[kirkland]

As a general rule I don't send food back when eating out unless it's a major F' up. I don't want some angry worker hawking a lugie in my food. Missing items is a different story, I'd be damn sure getting those cokes I paid for. Shouldn't take 2 hours on the phone, that's crazy. I wouldn't be ordering from that establishment again.

[SteyrAUG]

Depends where I got the food from, how much I paid and what I consider my odds are of getting a regularly correct order from those people in the first place.

I have a Taco Johns where everyone knows me as a regular and polite customer that the experienced employees MAKE SURE it's right and it is right every time. In a few past instances where something was forgotten or wrong, I was really nice about it and it was fixed.

I have a BBQ take out that is great, but busy, and they often get it wrong. So given the money involved I usually have to open it up and check.

There are dozens and dozens of places where I won't even bother because they just don't care. There was a Mexican place that had decent take out that was half as close as the rest but they screwed up the order 90% of the time and then want to send you on your way with a plastic bag tied in a bow. And it wasn't as simple as they forgot the french fries, they would give me chicken if I ordered pork and crazy stuff like that. All my attempts to improve my experience were met with pretense at not understanding English or similar indifference. It's been almost a year and I have no intention of going back.

I personally wouldn't waste two hours on the phone having just worked 12 hours. That defeats the entire point of your time is valuable. Sounds like they just can't get it right. I'm assuming this was a delivery (which means there is less chance of oversight). I think it's probably been four years since I had food delivered to my home and that was just because we had been moving in and everybody was just crashed so even pizza hut was acceptable to us at that point.

Otherwise I call it in and pick it up, the only time I did drive through was during the covid period where most places had to do drive through only. I expect drive through to fail, I have zero expectations when it comes to delivery. When I was in South Florida I relied on delivery more often and went through frequent frustration and annoyance when it was messed up.

Really enjoying the small town experience.

[SteyrAUG]

Especially with second party delivery services.

Worst modern idea ever. F'ing Food Uber. A delivery service that could care less how they impact the reputation of the place actually making the food. And for what most charge, I'll go get it myself. Absolutely refuse to support that nonsense.

[arbninftry]

Leo Getz said it best- "They will **** you in the drive thru"
leo getz.jpeg

[Leaveammoforme]

Who was it that went scorched earth over the pickles?! Was that Sensei? Lol

[SteyrAUG]

Who was it that went scorched earth over the pickles?! Was that Sensei? Lol

My kryptonite was always cold french fries.

[mark5pt56]

Pretty hard to f up the Mexican food, it all has the same crap in it, the only change would be the meat choice. I try to look into the bag, etc so it appears all is there. One thing for sure-CF has never goofed an order, all in the hiring, training and supervision.