Where do you draw the line at wrong food orders?

[Averageman]

I gave up ordering Chicken at a bump in the road Bus Stop in the Phillipines.
Look in the sack realize it's all jacked up, take waht you got and be happy.
I wanted four pieces of Chicken and two orders of fries. I got four orders of rice, four chicken wings and an order of fries and that's after speaking to the only English speaker in the House. Who can eat four orders of rice? Nobody regular that's for sure.

[Travelingchild]

First of all, who drinks Coke without bourbon?

The Real question is who or why would you mix Bourbon with anything? Unless it's shit bourbon.
Had a Buddy that was gifted a Bottle of Pappy Van Winkle, He mixed it with Coke! What a waste!!

[bp7178]

There's sipping bourbon then there's mixing bourbon. A bottle of Pappy is no mixer, that's for sure. But I was trying to convey that the only way Coke is drinkable is with bourbon, not that bourbon needs coke.

[FromMyColdDeadHand]

GrubHub has a pretty good way of common sating for missing food. You just enter it into the app. Trying to “fix“ and order is pretty much impossible since the delivery and food are two separate entities. You’re better off just ordering the missing stuff after you report it on the first order as missing and get a credit.

I also stop using places that are bad on putting stuff into a bag. Our local Panera literally cannot get an order right. Every single order has something wrong with it. Our local Chinese place that has its own delivery guys has never, ever, in 12 years and hundreds of orders ever got an order in correct. So it can be done.

The interesting thing with Panera is that my wife always uses the app to order. So it isn’t a communication or misunderstanding problem. It literally is just grabbing the right food and putting it in the bag. At one point things were so bad during the pandemic that we would order an extra entrée or two figuring we would have it for a back up and if not just have it for leftovers. The problem is I think it made the orders more complex and bigger, increasing the chance of problems.

[glocktogo]

If a take out place makes a mistake on my order I try to catch it before I leave the restaurant, but that isn’t always possible depending on the specific situation.

If I get home and it’s more than a minor detail, I’ll call the restaurant and see what they’ll do to make it right. I’m pretty easygoing in person, so if they at least try I’ll be satisfied. If not, I just stop patronizing their establishment and hope for a better alternative in their place, when they go out of business.

[WillieThom]

First of all, who drinks Coke without bourbon? That's just a shit drink with no happiness.

There's sipping bourbon then there's mixing bourbon. A bottle of Pappy is no mixer, that's for sure. But I was trying to convey that the only way Coke is drinkable is with bourbon, not that bourbon needs coke.

These posts kind of remind me of those cringey-ass pics you see all over Facebook, Instagram, and even forums, where guys will sit there and post a pic of their gun(s) from their POV while smoking a cigar and holding a glencairn.

Off-Topic, I know… my bad.

[Diamondback]

If I *paid* for it and don't get it, I'm expecting at least a refund. If you put something on after I explicitly say "NO X," you're getting an earful. My local Olive Garden's stiffed me on carryout a few times, but the GM is always very good about cleaning up her people's mess and making right and dine-in they've always been very good about accommodating our various odd special requests like making sure my chicken carbonara stays as far away from any shrimp as possible in the kitchen since I love carbonara sauce but have a seafood allergy.

A lot of how I handle things really does depend on the other person's attitude, after all we all have the dice come up snake eyes every now and again. God knows I've had some doozies in my own career, so I believe in extending the patience to others I would want extended to me. (And sometimes that patience pays off, every so often I get surprised by places I'm a regular slipping in something extra like bacon on my cheesesteak "on the house." Be the kind of person on one side of the counter that you'd want to deal with from the other, and the world has a way of noticing... )

[3 AE]

If you're continuing to do business with places that you get your take-outs, just pull over after getting your order if you're in a car and check the contents or check it while you're inside. Any mistakes can quickly be determined and you can get it settled right there.

[.45fan]

Depends where I got the food from, how much I paid and what I consider my odds are of getting a regularly correct order from those people in the first place.

I have a Taco Johns where everyone knows me as a regular and polite customer that the experienced employees MAKE SURE it's right and it is right every time. In a few past instances where something was forgotten or wrong, I was really nice about it and it was fixed.

I have a BBQ take out that is great, but busy, and they often get it wrong. So given the money involved I usually have to open it up and check.

There are dozens and dozens of places where I won't even bother because they just don't care. There was a Mexican place that had decent take out that was half as close as the rest but they screwed up the order 90% of the time and then want to send you on your way with a plastic bag tied in a bow. And it wasn't as simple as they forgot the french fries, they would give me chicken if I ordered pork and crazy stuff like that. All my attempts to improve my experience were met with pretense at not understanding English or similar indifference. It's been almost a year and I have no intention of going back.

I personally wouldn't waste two hours on the phone having just worked 12 hours. That defeats the entire point of your time is valuable. Sounds like they just can't get it right. I'm assuming this was a delivery (which means there is less chance of oversight). I think it's probably been four years since I had food delivered to my home and that was just because we had been moving in and everybody was just crashed so even pizza hut was acceptable to us at that point.

Otherwise I call it in and pick it up, the only time I did drive through was during the covid period where most places had to do drive through only. I expect drive through to fail, I have zero expectations when it comes to delivery. When I was in South Florida I relied on delivery more often and went through frequent frustration and annoyance when it was messed up.

Really enjoying the small town experience.

Use your phone to translate "my order is wrong" and they will stop that nonsense most times.

I'd be shocked if nobody spoke English in the building, unless it's in an X only race area.

[SteyrAUG]

Use your phone to translate "my order is wrong" and they will stop that nonsense most times.

I'd be shocked if nobody spoke English in the building, unless it's in an X only race area.

pretense at not understanding English

They understand english just fine unless you want them to fix their mistake. If they aren't willing to try, then I'm done trying.