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First response was the best response. It's also the rules for this forum.
If you have a problem with a product, your very first action is to contact the maker and see what they have to say -- giving them an opportunity to make it right.
We want to hear about products that do not live up to expectations, but we want to hear the complete story from beginning to end.
Right now, we only have about 1/8th of the whole story. So until later, this is locked.
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