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Thread: Poor quality

  1. #121
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    Quote Originally Posted by C4IGrant View Post
    Actually, no I didn't. The customer sent me THEIR weapon and they were informed as soon as the issue was identified. This problem was not on our end, but the manufacturer.



    C4
    I can state that, that is the unequivocal truth, inasmuch as I am that customer.

  2. #122
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    Quote Originally Posted by akatrd View Post
    The point is you let it get out of your shop like that.
    Way to jump to a conclusion!


  3. #123
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    Quote Originally Posted by C4IGrant View Post
    Actually, no I didn't. The customer sent me THEIR weapon and they were informed as soon as the issue was identified. This problem was not on our end, but the manufacturer.
    So who took the picture?
    Who posted the picture?

    Give all the details so you properly clear yourself.

    If you emailed the customer the picture, even though you fixed it and made it right, then whoever posted this was just trolling.

    If you sent it back that way, that's another story.

    Even when someone sends something defective, I would always try to make it right.
    In this case, I would have been stuck drilling out the mushroomed end of the taper pin and installing a new one.

    Sometimes you gotta go above the call of duty, like when you gave the customer a MUR when his standard receiver broke.
    Things like that keep the customers coming back and boy do they tell their friends...
    Randall Rausch
    AR15 Barrel Guru
    California Precision Rifle Club founding member

  4. #124
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    Quote Originally Posted by AR15barrels View Post
    So who took the picture?
    Who posted the picture?
    I took the pic and sent it to the customer so he knew what is was going on.

    Give all the details so you properly clear yourself.
    Honestly, I am not sure who you think you are or why you think it is your job to challenge me on something. I suggest you stay in your lane.

    If you emailed the customer the picture, even though you fixed it and made it right, then whoever posted this was just trolling.
    I actually called the customer and had a long discussion with them about what had happened and then sent them the pic as proof. Because the rockwell hardness was non-existant on these pins, I advised them to go straight back to the manufacturer as they got screwed.

    If you sent it back that way, that's another story.

    Even when someone sends something defective, I would always try to make it right.

    In this case, I would have been stuck drilling out the mushroomed end of the taper pin and installing a new one.
    I do as well as long as it isn't going to cost the customer more money and they could just have the manufacturer replace it for free.

    Sometimes you gotta go above the call of duty, like when you gave the customer a MUR when his standard receiver broke.
    Things like that keep the customers coming back and boy do they tell their friends...
    If you have further input to this thread, I suggest you contact me offline as your comments/questioning is not appreciated.


    C4
    Last edited by C4IGrant; 05-26-07 at 09:41.

  5. #125
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    Uh....neat tool Randall...

    ...we made those and also some wire-edm'd extra-heavy-weight drive-out models that you bolt the sight tower to before you strike.

    M. LaRue

  6. #126
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    To save myself from name calling or making false accusations (because I think this site is far too classy for that), I will say that I believe we have a troll ammong us!
    Better known as "The CAC"!


    "One is no more armed because he has possession of a firearm than he is a musician because he owns a piano. There is no point in having a gun if you are not capable of using it skillfully."

    By: Lt Col Jeff Cooper, U.S.M.C., RIP

  7. #127
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    Neat tool. I think I may attempt something similar myself for removing the pins on my BCM upper. I shouldn't be at all afraid of them mashing but I bet they're in there pretty damn good.

  8. #128
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    Quote Originally Posted by SuicideHz View Post
    Neat tool. I think I may attempt something similar myself for removing the pins on my BCM upper. I shouldn't be at all afraid of them mashing but I bet they're in there pretty damn good.

    I have probably removed more BCM FSB's off more BCM barrels than anyone else and can testify that the pins will not smash and are installed very well.



    C4

  9. #129
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    Quote Originally Posted by AR15barrels View Post

    Give all the details so you properly clear yourself.
    .
    I just gotta know where people got the idea that Grant makes his own FSB's and pins?
    They had no right to win. Yet they did, and in doing so they changed the course of a war...even against the greatest of odds, there is something in the human spirit - a magic blend of skill, faith and valor - that can lift men from certain defeat to incredible victory.

  10. #130
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    Quote Originally Posted by AR15barrels View Post
    Sometimes you gotta go above the call of duty, things like that keep the customers coming back and boy do they tell their friends...
    Uh...Randall, they are paging you on another thread, stop dimpling that barrel and go see what they want.

    (Sorry, I couldn't resist, the devil made me do it ML)

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