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Thread: BCM BCG tool marks - a non-issue

  1. #31
    Quote Originally Posted by KYPD View Post
    Here is a problem. A forum member posts pictures and asks a legitimate question: "Is this acceptable or not?" He is talking about specific problems about parts he has bought with his own money. He has already made a good faith attempt to contact the supplier, but has not yet received an answer.

    But then he foolishly "touches the dragon's scale" by naming a specific retailer.

    The forum "moderators" or "staff" (whatever those titles mean) then shut down the thread until the poster gets a response from the supplier and copies it to the Staff.

    In my experience (about $650 in purchases to date) BCM is a good outfit that sells good stuff. But, just for the sake of argument, what if BCM had decided that they had indeed screwed up, and that the best method of damage control is to ignore Number 9XD's concern? That couldn't possibly happen, you say? How about the last time you tried to get some supposedly free warranty work done on your car at the dealer? Or tried to get your Sony computer repaired under warranty? How did that go for you?

    Or what if BCM was simply too busy to respond? Would the thread still have remained locked and the discussion muzzled permanently? Why should the thread wait on the convenience of a retailer?

    Is the forum a place for the members or is it just a shill for the suppliers that fund the website?

    When staff "lock down" or close a thread like this, they are stopping discussion. It creates the appearance that they are protecting a retailer from negative comments. Who's interests does this serve?
    I am not M4C Staff and don't speak for them, but as a vendor who is familiar with the internet- it stops the thread from spinning out of control and gaining momentum in a wrong and inaccurate direction. It allows the vendor to respond to the issue before the mob mentality indicts the vendor for 4 pages.

    These forums are global, not a bunch a good folks chatting at the shooting range. Most folks don't read much past the first page. So having the ability to offer the correct answer early in the thread in a great asset to shooter, reader, and vendor alike. After all, we all surf these forums for good accurate information.

    For the record, the M4C Staff email us the thread and asked for a response. I replied that we are putting togather the comprehensive and complete answer, and would be ready to post shortly.
    Last edited by BravoCompanyUSA; 07-17-09 at 16:07.
    .


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  2. #32
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    nevermind.
    Last edited by Dunderway; 07-17-09 at 16:11. Reason: Too slow.

  3. #33
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    Thanks. I wish all vendors everywhere were as forthright and sincere as you and BCM are.

    KYPD

  4. #34
    Thanks guys! Very much appreciated.
    Paul
    .


    For the Worlds Best Gunfighter Training
    Please visit http://www.bravocompanymfg.com/gunfighters





    www.BravoCompanyUSA.com


    www.BravoCompanyMFG.com


    1 - 877 - BRAVO CO

    Semper Fi !

  5. #35
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    For the record, I'd like to publicly say that BCM has awesome customer service - a VERY rare thing found in today's times.

    I'd also like to layout the chain of events on this topic so no one gets a misunderstanding of what took place.

    - I got 2 BCM BCG's last week. They were laying here on the desk still in the bag. I hadn't really even looked them over.

    - Browsing TOS I seen a post about BCM BCG's and started reading it. Someone there was asking about the F/A grooves cut into the rail and others were chiming in if theirs had them or not. Yet others still were not understanding what grooves the OP was even talking about - they couldn't visualize what he meant.

    - I looked at my BCG's and found that one of them had the grooves on the rail. I took pics and posted them on TOS in the thread showing what the OP was talking about. The general consensus in that thread still was swinging back and forth as if the condition was good-to-go or out-of-spec.

    - I called BCM to ask them about it and got the machine. No big deal - they are super busy and it was about 7:45PM-ish EST so I didn't even know if they were in or not, prob not at that hour. I didn't leave a message because I know how voice mails stack up into a mountain. I planned to send Paul an email with the pics.

    - I came over here and posted this thread to ask you guys about it and get your take on it. I know how you guys hold to a high statndard and the TDP, so if I got an over whelming response of "yeah, that is totally normal and not an issue" I'd prob not even sent the email to Paul. But still here it seemed some thought it was an issue and some thought it wasn't. But still, I wanted this groups knowledge on the matter.

    - I sent Paul an email that night explaining the issue and with the pics I posted here.

    - Paul replied the next morning that the grooves would not effect function or result in receiver wear at all, but at the time he felt they were not supposed to drop below the line and said he'd replace it no problem if I wanted. Because he said they weren't supposed to be there, I accepted his offer to replace the BCG. He took care of me with excellent customer service - first class.

    - I seen that this thread had been locked and PM'd site with a general summary of Paul's response and also noted that I didn't want to post any correspondence between me and Paul publicly out of respect and principle - that's not my place to speak for Paul publicly.

    - Site responded that Paul was going to post a statement on the issue.

    - Paul posted his statement that he had reviewed the prints with suppliers and it was concluded that the condition IS in fact in-spec and acceptable. And STILL he offered to replace a BCG if anyone was not happy with it. I will say it again, awesome customer service.


    .....

  6. #36
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    Quote Originally Posted by BravoCompanyUSA View Post
    I am not M4C Staff and don't speak for them, but as a vendor who is familiar with the internet- it stops the thread from spinning out of control and gaining momentum in a wrong and inaccurate direction. It allows the vendor to respond to the issue before the mob mentality indicts the vendor for 4 pages.

    These forums are global, not a bunch a good folks chatting at the shooting range. Most folks don't read much past the first page. So having the ability to offer the correct answer early in the thread in a great asset to shooter, reader, and vendor alike. After all, we all surf these forums for good accurate information.

    For the record, the M4C Staff email us the thread and asked for a response. I replied that we are putting togather the comprehensive and complete answer, and would be ready to post shortly.
    Paul thank you for being so responsive in this matter.

  7. #37
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    In regards to locking the thread, I think it was a good move on the moderators part. Not too long ago on TOS an issue came up with MIM gas keys on LMT BCGS and it got pretty wild and crazy.


    Paul and Bravo Company has proven again that they are a first class outfit, with an uncompromising focus on customer service/satisfaction.

  8. #38
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    Hey, does this mean Bravo Company will have some extra BCG's to sell?

    I'm all over this!

    Mark15

  9. #39
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    Quote Originally Posted by SPM14430 View Post
    In regards to locking the thread, I think it was a good move on the moderators part. Not too long ago on TOS an issue came up with MIM gas keys on LMT BCGS and it got pretty wild and crazy.


    Paul and Bravo Company has proven again that they are a first class outfit, with an uncompromising focus on customer service/satisfaction.
    Well I'd have to say the staff did the right thing as well.As a matter of fact there was/is a similar thread on TOS discussing the exact same thing and the last I looked a couple days ago it had already turned into a kicking and screaming.So maybe the staff had already seen the state of the thread on TOS and attempted to not have a repeat here.

    As for the notches,like I said I have a couple different brands of carriers that has the exact same cuts in the lower bearing surface.Both companies basically deemed the parts functional too.Ive seen other brands with the same marks as well.So its common to see in my experience so far.
    Ive certainly seen no wear or functional issues with the carriers I have.
    Like I said before,lube it and shoot it.
    Last edited by Blankwaffe; 07-17-09 at 23:42. Reason: spelin
    Glock Certified Armorer
    Armed Protective Services II

  10. #40
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    Just advertise it as sand cuts and all the kool kids will line up to buy it.


    Seriously though. I have seen this on other carriers for years and it is 100% HARMLESS!!!
    My brother saw Deliverance and bought a Bow. I saw Deliverance and bought an AR-15.

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