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Thread: Why do people do this?

  1. #1
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    Why do people do this?

    In the last couple of weeks, I have been noticing a lot of "BCM" threads. Most of them are on TOS, but there has been some on here as well.

    These threads tend to be about someone having an "issue."

    Example A: http://www.ar15.com/forums/topic.htm...f=118&t=451476

    If you read the title of the thread, the OP is asking if people would "accept" this BCG. He then added, that he has been in touch with the manufacturer.
    The OP then advises the "hive" that he is not going to name the company until they have "made it right."

    Once the OP gets what he wants, he announces who the company was. Then everyone dog piles on that Paul's QC is slipping.

    My question is, what if the "hive" said that it is fine and just shoot it? What would the OP do then? Keep it? People are pretending to ask questions about whether or not they should keep something, but in reality are basically lying as they have already DEMANDED that the manufacturer refund their shipping and get them a new one out.

    Example B: http://www.ar15.com/forums/topic.htm...=451618&page=2

    In this thread, Paul is not even aware of it and people start to ASSume that he is hiding from the issue because he has not responded.

    Paul provides a detailed response based on what the TDP allows and everyone just melts away. No further discussion by the "herd."


    So here is my question. What do people believe that they are gaining by doing these types of threads? Do they believe that the manufacturer will be interested in helping them faster? Do they believe that they will endear themselves to the dealer? Do they think that they are doing the "community" a service with these threads? If so, what service did they accomplish?

    In the first thread, the marks on top of the carrier can barely be seen by the naked eye and has zero to do with the functionality of the BCG. In the second thread, the BCG's are 100% in spec with the TDP and so there is nothing wrong with them in the least.

    What people (that know next to nothing about AR's) will get from threads like the above two is that Paul is doing poor QC, and that there are "flaws" in their BCG.

    In actuality, what people SHOULD take from the thread is that Paul does NOT personally inspect each BCG that leaves the shop (has employees for that) and they can make mistakes. That the BCG's are 100% in spec with the US Govt issued TDP and are as good as it gets.

    I apologize up front for the rant, but have had a rash of customers doing, saying and threatening us with REALLY stupid BS and if we do not do it their way, they will "trash us" on the net. Couple this with the recent "BCM sucks threads" and I am just about over it.



    C4

  2. #2
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    Why do people do this?
    Uuummmmm...because they're idiots?

    The term 'hive' implies that nobody can think for themselves and that the 'hive' is the priority and the individuals are expendable.

    Sounds about right for that place.

  3. #3
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    Quote Originally Posted by M4arc View Post
    Uuummmmm...because they're idiots?

    The term 'hive' implies that nobody can think for themselves and that the 'hive' is the priority and the individuals are expendable.

    Sounds about right for that place.
    Well, I really want to believe that people have a real purpose for doing this type of stuff and that their motives are sincere.

    I think I am wrong in my assumptions though.


    C4

  4. #4
    ToddG Guest
    Quote Originally Posted by C4IGrant View Post
    ... and I am just about over it.
    Clearly.

    First, let's take knowledge, experience, maturity, and professionalism out of the equation. You've simply got Customer A who buys a product and doesn't get exactly what he expected.

    He then rushes to the forums to crow loudly about it, possibly under the guise of "gee is this ok?" I think there are two reasons for this. One, it's accepted, perhaps even expected behavior at this point ... if you have a problem, you should tell everyone else. Two, consumers have an unrealistic belief that one complaint on the internet could be the undoing of a company and thus they hope to leverage their "power" by creating these threads.

    The basic concept is, "I posted on Forum-X that your product has a problem. Either replace it so I can tell everyone you're a great company that stands behind its products, or I'll tell everyone you threatened to rape me with a chainsaw."

    That's one of the things that separates M4C ... people aren't allowed to post random "hey I think this is frakked up" threads until they've contacted the manufacturer and at least attempted resolution. In many cases -- such as the one you referenced in your post -- this would probably have led to zero drama when the customer was told his gear was perfectly ok.

    The other thing is that some folks are just plain stupid about how guns work. If I order a G&R LPK and a non-bearing part has a surface scratch on it, what the hell do I care? It's an internal part. Either it works well or it doesn't. Unless I'm buying the LPK to display the individual parts over my mantle -- nothing personal, Grant, but I'm not -- then who gives a flying <expletives followed by more expletives>.

    Saw this all the time at Beretta & SIG. Customer would complain about a scratch on the inside of the slide or, my favorite, "wear on the frame rails." A substantial percentage of the gun-owning public really would be better prepared and better satisfied with some nicely painted rocks.

  5. #5
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    IMHO Ted Yost has the best approach to this phenomenon. If you have a problem with any work done in his shop or any of the products he sells he will do what ever it takes to make it right if you go to him first. If your first instinct is to run to the web before talking to him than your done as a customer.

  6. #6
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    Agree with your comments Todd. Let me also state that the customer should ALWAYS get what they paid for (which is an operational item).

    In both of the above threads, the OP was going to get what they wanted from Paul WITHOUT EVER having to mention anything on the net. So it wasn't like they had to hold him to the fire in order to get a return.



    C4

  7. #7
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    It's really a shame that these people ignore the many, many good reviews about BCM, GRT, Brownell's, Magpul, and others products and customer service and focus on the 1% of transactions that have had an issue. They then conveniently forget that these issues are almost always resolved with the customer being happy. They are worried about the exception, not the rule.
    Last edited by 6933; 07-18-09 at 11:56. Reason: grammar

  8. #8
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    Grant,

    My feeling is people who take this approach before exhausting a more professional avenue simply have a character flaw and it's probably seen in their daily life and attitude. I also think the internet can make this flaw come out tenfold. Airing dirty laundry on a public forum almost always comes across as classless and those that jump on the hate waggon probably have no intention of doing biz with the accused company anyway. It's really hard to ruin a reputation that has been established and the whiners end up looking like the asses they are.

    While the internet is a great place to get eduacated, it certainly can bring out the worst in some folks.
    "You cannot invade the mainland United States. There would be a rifle behind each blade of grass."
    Japanese Admiral Yamamoto, 1941




    "A wise man's heart directs him toward the right, but a foolish man's heart directs him toward the left."
    Ecclesiastes 10:2:

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    I think you have to look at the site in general. Most of the people on there seem to be more concerned with the "fit and finish" of something than if it is a quality part or the functionality of said parts.

    Semper Fi,
    Dave

  10. #10
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    Quote Originally Posted by Artos View Post
    Grant,

    My feeling is people who take this approach before exhausting a more professional avenue simply have a character flaw and it's probably seen in their daily life and attitude. I also think the internet can make this flaw come out tenfold. Airing dirty laundry on a public forum almost always comes across as classless and those that jump on the hate waggon probably have no intention of doing biz with the accused company anyway. It's really hard to ruin a reputation that has been established and the whiners end up looking like the asses they are.

    While the internet is a great place to get eduacated, it certainly can bring out the worst in some folks.

    Yes.

    What commonly happens, is that people just scanning thread titles will see something like this:

    "What is wrong with my BCM/KAC/NOVESKE???"

    If people would pop in to read the 4th page of the thread, they would find out that there is actually NOTHING wrong and the issue was caused by a stupid user trick or do not understand the specs called out by the TDP.

    So the lurker know believes that the above companies mentioned are crap, just by scanning the thread title.



    C4
    Last edited by C4IGrant; 07-18-09 at 12:47.

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