IT Computer Problem Reporting Form

[PdxMotoxer]

Some "in the field" get this. others may not.
I mean in general most of you are somewhat computer literate
(you are here and reading this)
But many times you enter offices/workplaces where some are not.
(and i mean just don't get it)

example:
[SIZE="3"]We were getting away from 3278 terminals and into PCs with a terminal program that emulated the 3278.

We had a user getting used to the 3278 emulation on her new computer, and 'PA2' was used quite a bit, which was mapped to the center 'Page Down' key.

To help her, I penciled 'PA2' just below the key on the keyboard. When she called one day to say that her form wouldn't submit when she pressed PA2, I went up to try to figure out what was wrong, and had her start a new form.

When she filled the form out, she went to press 'PA2', and was pressing the pencil mark![/SIZE]

[No.6]

I've had people ask which one is the "any" key.
Honestly some people should not be entrusted with technology. Any technology that is more advanced than a knife (fixed blade of course), a hammer, and a spoon.

[PdxMotoxer]

I've had people ask which one is the "any" key.
Honestly some people should not be entrusted with technology. Any technology that is more advanced than a knife (fixed blade of course), a hammer, and a spoon.

Right here... lol

[Cruncher Block]

I'm very fortunate to have run the gamut in IT -- from phone support tech to manager.

Certainly, users with above-average cluelessness are real. I've seen them. However, that is nothing compared to the software I see released with above-average crappiness. I mean, at least the user might have the excuse of not being expected to know that Ctrl-Alt-Del does something.

Some poor soul buys a PC to get on the web, only to encounter some obnoxious, focus-grabbing, CPU-soaking Javascript pop-up adware telling him or her that their PC is infected because Obama wants you to lose weight with a secret to whiter teeth that the Army doesn't want you to know about.... you get the idea. Then you click one wrong thing and you're screwed royally with constant pop-ups no matter what. You call for help and find out the only solution is to reinstall everything.

And that's assuming you didn't REALLY screw up and download a trojan or virus that spams everyone in your address book or grants remote access to some scumbag who grabs all the identity info he can get. I have a hard time imagining a punishment for these S.O.B.s that would be fitting but wouldn't violate all sorts of cruel and unusual punishment precedents and international human rights treaties.

Just to be clear -- I'm against government action to make the internet "safer". I actually trust the .gov less than the lowlifes who prey on the users -- at least I can discern the intent and tactics of the lowlifes and avoid them. But I still wouldn't mind seeing their lowlife typing fingers broken... one at a time... with a pliers.

[nolacola]

lol this is awesome.