RAVEN COCEALMENT CUSTOMER SERVICE

**RT1** · 04-22-10, 12:45

I have been using a Raven Concealment Phantom holster almost daily for over a year. Recently the front belt loop broke. I sent an e-mail to The Malabar Front inquiring about cost and availability of a replacement. I received an e-mail from Jay Farnlacher requesting my address and whether the holster was left or right handed. Yesterday i received 2 belt loops in the mail, FREE OF CHARGE!

This is outstanding customer service. You can bet i will be ordering more products from them in the near future and will also recommend them to every one i can.

**motorsporting** · 04-22-10, 13:49

+1 I too have received excellent customer service from RCS! Great company!

**doughnut** · 04-22-10, 14:21

RCS is great. My 2 year old Phantom had a broken tuckable loop and I contacted RCS just to inquire if the loops were instock or subject to a wait. Jay sent me a pair within the week at no charge. Outstanding service and that's why I will continue to byu from them.

**BMWguy206** · 04-22-10, 14:39

I'm still waiting for my holster but they are super fast in responding to my emails.

**TomF** · 04-22-10, 14:57

Thanks guys.

We are very busy in the shop and I am doing my best to keep up with any email or telephone correspondence. If you guys need something please feel free to call or email. If I miss your call, please leave a message. I miss an average of 5 phone calls every time I am speaking with a customer. It is much easier for me to get back to you if I have a voicemail to document your call.

Take care,

**Tennvol12345** · 04-22-10, 18:13

I've broken several wings and they have always shipped out a replacement pair. I've recieved them anywhere from 5-40 days from when Jay said they would send some out. The time it took 40 days I was hurting in a pretty bad way for those replacement wings.

**Propblast** · 04-22-10, 21:11

I break the over hooks all the damn time. I bought a couple of extra sets just in case. When ever I run out I contact Jay and in a week I have replacements. The only way this could get any better is: one, I stop breaking hooks,or two, the hooks that I get replaced magically show up under my pillow at night Like the The Great Kydex fairie brought them.

**jaxman7** · 04-23-10, 01:22

Originally Posted by BMWguy206

I'm still waiting for my holster but they are super fast in responding to my emails.

Got that right. Jay just emailed me back yesterday. Sent him a question the night before. I can't stand when a business will take forever to send a reply. Heck most of the time I don't get a reply at all. This really shows how much these guys care about their customers. Kudos to Raven/Malabar Front.