RAVEN COCEALMENT CUSTOMER SERVICE

[KeithD]

I wish I could say I knew what their customer service was like. I need two new holsters for a Glock 17 and a Glock 26 w/tlr1 and I REALLY want a Phantom from RCS but I don't want to wait the three months they're backed up. I wish they could hire some more help or something to get that time cut at least in half. I would imagine there are a lot of people like me who are waiting on the sideline and hoping something used comes up for sale in the meantime who don't want to wait that long that would gladly shell out their money if they could get a quicker turn around. Sounds like they're a great company to deal with once you own the product but that's the big problem for a lot of people right now.

It is hard to wait for a peice of gear you really want. But I usually tell people that if you never order it you'll never get it!

They really do make great gear, best ive used so far. And the fact they are working around the clock and still have that long of a wait is a testimate to what they are doing.

And they are ramping up operations, equip, man power. so hopefully we will see the wait time deminish.

After running Raven through the last year pretty hard I would say I'd wait 6 months for a piece of gear from them. But shhh, dont tell them that!

[Jer]

After running Raven through the last year pretty hard I would say I'd wait 6 months for a piece of gear from them. But shhh, dont tell them that!

That's good to hear but I won't and I know a lot of people that won't either. Hopefully they can drastically reduce those turn around times and I'm sure their orders and profit will go up even more.

[John_Wayne777]

The Phantom carried strong-side IWB is the most comfortable holster I've ever tried.

[glen]

A big +1 for their customer service!

I had the chance to try it when my Phantom developed a crack near the trigger guard area. Jay just asked me to send pix of the crack (I am OCONUS and shipping these overseas back to Jay would have been a PITA) and he promptly sent out a replacement holster.

This was way before the 6 month line, back then you had your holster in a week.

[St.Michael]

My raven holster shipped yesterday. I can't frakin wait to try it out!

[CyberM4]

When did you order yours?

[skyugo]

great service. they sent me free loops too

such an excellent holster. it's a truly confidence inspiring rig to carry. the gun stays put, and draws are so fast and smooth.

[Robb Jensen]

Thanks guys.

We are very busy in the shop and I am doing my best to keep up with any email or telephone correspondence. If you guys need something please feel free to call or email. If I miss your call, please leave a message. I miss an average of 5 phone calls every time I am speaking with a customer. It is much easier for me to get back to you if I have a voicemail to document your call.

Take care,

Thanks for joining M4C Tom. I emailed you earlier today/last night about my G19 Raven. I'll get it to you ASAP.
Later,
Robb