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Thread: Customer Service, AR's and You

  1. #11
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    I never said that I didn't support the ears. I actually use a piece of wood, a starter punch and start the pin. Then I add the trigger guard and complete the process.

    Quote Originally Posted by az doug View Post
    Stickman is right. The only person to talk to at Sun Devil is the owner, Dave Beaty. I have seen him replace lowers when the issue was without a doubt the consumer's fault.

    Even a "mil-spec" parts kit can be out of spec, everyone makes mistakes, including Sun Devil.



    I know you have assembled untold numbers of AR's and M-16's, but my personal opinion is you need to support the ear before installing the pin. I do it with the trigger guard although it could be done with a piece of metal, aluminum or plastic that fits snugly between the two ears. You also need to support the other ear on a piece of wood, nylon or something.

    I do agree with your post, advise the manufacturer and give them a chance to make it right.



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  2. #12
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    Quote Originally Posted by az doug View Post
    Stickman is right. The only person to talk to at Sun Devil is the owner, Dave Beaty. I have seen him replace lowers when the issue was without a doubt the consumer's fault.

    Even a "mil-spec" parts kit can be out of spec, everyone makes mistakes, including Sun Devil.



    I know you have assembled untold numbers of AR's and M-16's, but my personal opinion is you need to support the ear before installing the pin. I do it with the trigger guard although it could be done with a piece of metal, aluminum or plastic that fits snugly between the two ears. You also need to support the other ear on a piece of wood, nylon or something.

    I do agree with your post, advise the manufacturer and give them a chance to make it right.
    You're not listening- Iraq Gunz knows all about his friend's problem and saw it. If he says it was more than some Fud banging the ears off then that is what it is. He included details about the holes being not in spec. If he says they weren't then they weren't. If he goes so far as to say it's a mil-spec kit and it shaved off material while trying to insert them then the case is closed.

    Do not taunt Happy Fun Ball...

  3. #13
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    Quote Originally Posted by SuicideHz View Post
    You're not listening- Iraq Gunz knows all about his friend's problem and saw it. If he says it was more than some Fud banging the ears off then that is what it is. He included details about the holes being not in spec. If he says they weren't then they weren't. If he goes so far as to say it's a mil-spec kit and it shaved off material while trying to insert them then the case is closed.
    Unless he measured them he doesn't know if they're in spec or not. He never says that he has measured them. He never even implies that he has handled the lower; how he could tell the holes are out of spec by way of pictures is beyond me. So quit telling people that they haven't read or do not understand.

    Having showed someone how to do something correctly doesn't preclude the possibility of a mistake.

  4. #14
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    Quote Originally Posted by organdonor View Post
    how he could tell the holes are out of spec by way of pictures is beyond me.
    This is a literal statement. It's beyond you, even though the core info is in the original post.

    Beyond the fact that IG's likely forgotten more about building and repairing the bloody things than any usual 7 users have ever learned, you're making statements alluding to a lack of integrity that you have no reason to presuppose. Unless he has a nose that reminds you of an uncle you don't like...?

    So, that's either your intent, or you're horrible about phrasing stuff in type so that it doesn't come out snide and hubristic. This isn't math class and he doesn't have to show you how he came to his conclusions, as this isn't a thread about lower specs, but about Customer Service interactions and what's likely to garner Joe Consumer the best possible results.

    Knock it off, already. You might learn something, however the evidence herein argues against that outcome.
    Last edited by JSantoro; 07-26-10 at 14:40.
    Contractor scum, AAV

  5. #15
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    Quote Originally Posted by JSantoro View Post
    This is a literal statement. It's beyond you, even though the core info is in the original post.

    Beyond the fact that IG's likely forgotten more about building and repairing the bloody things than any usual 7 users have ever learned, you're making statements alluding to a lack of integrity that you have no reason to presuppose. Unless he has a nose that reminds you of an uncle you don't like...?

    So, that's either your intent, or you're horrible about phrasing stuff in type so that it doesn't come out snide and hubristic. This isn't math class and he doesn't have to show you how he came to his conclusions, as this isn't a thread about lower specs, but about Customer Service interactions and what's likely to garner Joe Consumer the best possible results.

    Knock it off, already. You might learn something, however the evidence herein argues against that outcome.
    Here's some acknowledgement... feel better now?

  6. #16
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    Quote Originally Posted by SuicideHz View Post
    You're not listening- Iraq Gunz knows all about his friend's problem and saw it. If he says it was more than some Fud banging the ears off then that is what it is. He included details about the holes being not in spec. If he says they weren't then they weren't. If he goes so far as to say it's a mil-spec kit and it shaved off material while trying to insert them then the case is closed.
    You are correct, I am not listening, I am reading. I wrote what I did based on his post in another thread where he wrote how he installs the roll-pin for the trigger guard. In that thread/post he left out a crucial step which is support the "ear." He clarified that in this thread. Thanks.

  7. #17
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    Everyone needs to take a breath and get back on topic. Arguing over the installation of the trigger guard pin is for another topic, this one isn't it.

    Also, IP's and SME's have an assumed integrity. If they state something, I'd offer that you better be able to disprove them easily, and they'll agree with you, before you take off on that tangent.

    Thanks everyone.
    "I'm not saying I invented the turtleneck. But I was the first person to realize its potential as a tactical garment. The tactical turtleneck! The... tactleneck! - Sterling Archer"
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    "Courage is not the absence of fear, but rather the judgment that something else is more important
    than one's fear. The timid presume it is lack of fear that allows the brave to act when the timid do not."

  8. #18
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    Quote Originally Posted by SHIVAN View Post
    Everyone needs to take a breath and get back on topic. Arguing over the installation of the trigger guard pin is for another topic, this one isn't it.

    Also, IP's and SME's have an assumed integrity. If they state something, I'd offer that you better be able to disprove them easily, and they'll agree with you, before you take off on that tangent.

    Thanks everyone.
    I don't give a ****. There is no way he can tell if a hole is five one thousandths of an inch out of spec by looking at photos. **** you and your infraction.
    Last edited by organdonor; 07-26-10 at 17:02.

  9. #19
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    Quote Originally Posted by organdonor View Post
    I don't give a ****. There is no way he can tell if a hole is five one thousandths of an inch out of spec by looking at photos. **** you and your infraction.
    Here's some acknowledgment. Feel better now?

    I know I do. Bye.
    "I'm not saying I invented the turtleneck. But I was the first person to realize its potential as a tactical garment. The tactical turtleneck! The... tactleneck! - Sterling Archer"
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    "Courage is not the absence of fear, but rather the judgment that something else is more important
    than one's fear. The timid presume it is lack of fear that allows the brave to act when the timid do not."

  10. #20
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    ..wow

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