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Thread: DD Uppers from Smartgunner

  1. #21
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    Quote Originally Posted by 120mm View Post
    Personally, I am getting damned frustrated with Tommy's business model.

    I ordered a 14.5 inch LW with pinned muzzle device no rails, no nothing on 11/14, and I am starting to get pissed off when folks with more options are crowing about getting their shit before me, having ordered up to two weeks after me. That, and Tommy evidently doesn't feel the need to do customer service, such as answering e-mails or the phone.

    Frankly, if I knew it was a one man, fly-by-night, trans-shipment operation, I would've ordered somewhere else and paid a little more.
    It's the pinning that's holding it up. He stopped taking orders a while ago due to it taking so long to get them out.

  2. #22
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    Still waiting for my pinned 14.5" that I ordered on 11/18.

    I once paid an outrageous price for a RRA Stainless upper that took nine months to get to me. There was obviously no deal there and I considered their production to be well established given the regular volume of sales.

    With the popularity of these deals, I don't expect it to be quick at all and I assumed that DD is ill-prepared to sustain the high volume of sales. In comparison, BCM has some of their uppers available for very short periods of time before they're sold out and quite a while until they're available again (forgive me if this comparison has already be used)

    In this case, it's high quality for a low price so all things considered I'm willing to wait. I'll be happy to shoot the crap out of it when it arrives.

  3. #23
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    In Tommy's defense, he had a good number on hand but sold out like crazy due to word of mouth and gun forums like this. I spoke with him yesterday. Unfortunately, the 14.5 with the 12" Lite rail and 1.5 battlecomps, are the most popular configuration so is the most back ordered, but DD is catching up. According to Tommy, DD just finished some batches so the orders should be getting caught up soon.
    For God and the soldier we adore, In time of danger, not before! The danger passed, and all things righted, God is forgotten and the soldier slighted." - Rudyard Kipling

  4. #24
    Join Date
    Apr 2009
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    Anybody getting good product out there, especially at smartgunner prices, gets a thumbs up from me even if it takes a while to fill and deliver the order. If smartgunner had $2 mil in inventory on hand, and was paying the bank interest on that, then the prices could be higher.

  5. #25
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    It took me 3 weeks to receive my upper. The three weeks included veterans day and thanksgiving weekend. At the price I paid I was willing to wait and I tried my best to not to bug Tommy since he wasn't the one building them. I'm trying super hard not to bring my wallet near the computer cuz I might just order another regardless of the wait time.

    As for my $499 T-1, I ordered that on a Friday night, received shipping info on Sunday, mounted it on Wednesday Thanks smartgunner!

    Here's what my first build looks like...


  6. #26
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    Quote Originally Posted by boomhower View Post
    It's the pinning that's holding it up. He stopped taking orders a while ago due to it taking so long to get them out.
    Really? So the last six guys who said their pinned MV that ordered AFTER me had "what" to explain their randomly preferential treatment?

    I don't care what "excuses" people have for Tommy. He needs to start practicing some ****ing Customer Service and tuit suit. It would help if his business model were a bit less opaque for people ordering.

  7. #27
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    Quote Originally Posted by 120mm View Post
    Really? So the last six guys who said their pinned MV that ordered AFTER me had "what" to explain their randomly preferential treatment?

    I don't care what "excuses" people have for Tommy. He needs to start practicing some ****ing Customer Service and tuit suit. It would help if his business model were a bit less opaque for people ordering.
    Have you tried calling DD with your smartgunner order number? That's how I got my info. I didn't even bother calling Tommy since he would just have to call DD and get back to me. Although it's still his responsibility if I were to do so. And if you're that pissed off call him and cancel your order. Leave a voicemail if he doesn't answer.

    I do agree that his customer service could use improvement. At the prices I'm getting I'm willing to let a little slide. But I could easily pay more somewhere else if I wasn't willing to deal with the unknown.

  8. #28
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    Quote Originally Posted by ShoootA View Post
    Have you tried calling DD with your smartgunner order number? That's how I got my info. I didn't even bother calling Tommy since he would just have to call DD and get back to me. Although it's still his responsibility if I were to do so. And if you're that pissed off call him and cancel your order. Leave a voicemail if he doesn't answer.

    I do agree that his customer service could use improvement. At the prices I'm getting I'm willing to let a little slide. But I could easily pay more somewhere else if I wasn't willing to deal with the unknown.
    Call quality from here is awful, and usually makes it impossible to navigate most answering services, so I don't even try.

    Tommy contacted me about 30 minutes I made my last post, here. Hopefully he can shed some light on what's going on with my order.

  9. #29
    Join Date
    Jun 2010
    Location
    Wichita, Ks
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    Ordered 11-18

    14.5 mid LW w/ pinned BC 1.5, RIS II and BCG

    Received it 12-23

    I had all my emails answered w/i minutes and phone call answered in a couple rings. He even went as far as to physically check inventory to make sure there wasnt a 14.5 mid length lightweight in his possession.
    Last edited by mjkeat; 12-24-10 at 15:13.

  10. #30
    Join Date
    Apr 2007
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    FL
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    Has anybody asked how he is pricing these so far under everyone else?
    Jack Leuba
    Director, Military and Government Sales
    Knight's Armament Company
    jleuba@knightarmco.com

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