He gave me no such thing. I received one PM from Tommy, and that was a promise to get back with me Monday or Tuesday. He has owned up to no fault at all.
I am not looking for a perfect business model... I am looking for, at minimum, a response. As in e-mail response. It's a very minimal form of customer service. I've offered to compromise, and he has blown me off. And as long as he blows me off, I will continue to bitch to the heavens, until he offers to accept my compromise or cancel my order.
Have we really been acclimated to this low of a level of customer service?
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