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Thread: DD Uppers from Smartgunner

  1. #41
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    Quote Originally Posted by eternal24k View Post
    DD is shipping them, not Tommy. It all depends on what exact config you are ordering. And I would not be surprised if they were also doing things in batches depending on rail or barrel. There are a lot of factors involved and there is absolutely nothing to point to "preferential treatment".
    When I say similar, I mean that I ordered the exact same thing they did, except without a flashhider. Now, if unscrewing a flashhider means an extra week of waiting, that would have been fine had someone told me.

    Quote Originally Posted by eternal24k View Post
    Good things come to those who wait
    Yes thank you for that bit. If you missed it in my last post, Tommy told me of a ship date around the 13th. I am fine with waiting as you can see, however I'm not very fond of BS.

  2. #42
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    Quote Originally Posted by eternal24k View Post
    DD is shipping them, not Tommy. It all depends on what exact config you are ordering. And I would not be surprised if they were also doing things in batches depending on rail or barrel. There are a lot of factors involved and there is absolutely nothing to point to "preferential treatment".

    Good things come to those who wait
    Bingo. I think DD got overwhelmed by the orders placed by Smartgunner. To be fair, Tommy should place a 3-4 week disclaimer on the website, and I should have ordered months ago, before members started spreading the word in classes and gun forums.
    For God and the soldier we adore, In time of danger, not before! The danger passed, and all things righted, God is forgotten and the soldier slighted." - Rudyard Kipling

  3. #43
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    I ordered:

    14.5" Lightweight profile with Pinned Battlecomp 1.5
    RIS II rifle length FDE
    I specified pinned gas block.

    It took 4 weeks from the date I ordered. I am totally ok with the weight. The quality is amazing, great build up from DD (as expected). I was never mislead with wait time, and I am way more pleased. Considering the price, I am totally ecstatic. So ecstatic that I placed another for a 16" barreled (everything else the same) for a training upper. The one I described above will be my go-to upper for use on my colt/sopmod lower. Just super happy in every way with the smartgunner experience. Outstanding. No disrespect to bcm, but I love the hammer forged lightweight config, so expect to see my bcm BHF upper in the equipment exchange after I get my second dd/smartgunner build.

  4. #44
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    I ordered two different uppers,and a bunch of other parts from Tommy on 12-23.

    16in w/omega x 12.0 ($499 deal)
    11.5 w/lite 10.0, no flash
    BCG, CH
    LPK,
    ...and a stripped lower.

    Tommy was great, answered all my questions, and was quick to get in touch with me regarding payment options.

    I will deal with him again.
    100% Commie-Proof

  5. #45
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    Quote Originally Posted by eternal24k View Post
    I just got my pinned middy yesterday, ordered in November. I knew there was going to be a wait, but the price was worth it. There is always going to be some tradeoffs with any deal, some might prefer to pay extra for in-stock, but I am on the other side of the fence. The price (especially for pinned) is off the charts good. As far as communication goes, Tommy has been tops.

    I really didnt expect to see people on here complaining about the wait, I kind of thought with the deal it was a given that there would be some delay.
    a) You got your pinned middy. Great for you. I'm still sitting on my ass waiting for mine. I don't care if you think it's awesome. I'm still screwed, as far as I can tell.

    b) As far as communication goes, Tommy still hasn't figured out how to return a single one of my e-mails, so I don't care how "tops" you think his communication goes. I had to publicly complain on an internet forum for him to bother to communicate with me.

    Nothing I hate worse than "I've got mine, so **** you" attitude some of you guys have.

    Bottom line. Tommy has a pretty shitty model for doing business. Knowledgeable insiders get treated well, and casual orderers can go pound sand. The complete and utter lack of transparency on his website about how the ordering system works is unsatisfactory, in my book.

    If I knew more about how the ordering process worked at the time of my order, I wouldn't be as pissed off.
    Last edited by 120mm; 12-25-10 at 23:21.

  6. #46
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    Somewhere it was said to contact DD direct with you order#, as it might be more direct. I would'nt know as mine has only been 2 weeks, so not worried yet.

  7. #47
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    There is no "ive got mine, so **** you" attitude, the point is that they take time but do come. Nothing I hate more than the "everybody has theirs but me, life isnt fair" or "other people are getting special treatment, woe is me" bitching. If taking time is getting screwed then yeah, I guess you are screwed, and I was screwed last week. I shared my experience to let you know that the product does come, I still cant believe so many people are bitching, with a deal this good there is always going to be a downside. If you can't take the wait just cancel. As mentioned, the orders are in DDs hands.

    Quote Originally Posted by 120mm View Post
    a) You got your pinned middy. Great for you. I'm still sitting on my ass waiting for mine. I don't care if you think it's awesome. I'm still screwed, as far as I can tell.

    b) As far as communication goes, Tommy still hasn't figured out how to return a single one of my e-mails, so I don't care how "tops" you think his communication goes. I had to publicly complain on an internet forum for him to bother to communicate with me.

    Nothing I hate worse than "I've got mine, so **** you" attitude some of you guys have.

    Bottom line. Tommy has a pretty shitty model for doing business. Knowledgeable insiders get treated well, and casual orderers can go pound sand. The complete and utter lack of transparency on his website about how the ordering system works is unsatisfactory, in my book.

    If I knew more about how the ordering process worked at the time of my order, I wouldn't be as pissed off.

  8. #48
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    Quote Originally Posted by eternal24k View Post
    There is no "ive got mine, so **** you" attitude, the point is that they take time but do come. Nothing I hate more than the "everybody has theirs but me, life isnt fair" or "other people are getting special treatment, woe is me" bitching. If taking time is getting screwed then yeah, I guess you are screwed, and I was screwed last week. I shared my experience to let you know that the product does come, I still cant believe so many people are bitching, with a deal this good there is always going to be a downside. If you can't take the wait just cancel. As mentioned, the orders are in DDs hands.
    You lack reading comprehension skills. Read everything I've read so far and point out where I complain about "the wait." I'm complaining about his business model, unresponsiveness and lack of customer service.

    My biggest objection is when someone makes a blanket statement like "Tommy's customer service is top-notch".

    Tommy, at a minimum, owes the customer a response to reasonable inquiries. (Which in my case means no response, until I take it to a public internet forum) In addition, if his customer service were worth a shit, he'd already be tracking orders that are outside a certain time-norm. Say, when shipping times are "up to a month", a dude like me, who is currently at a month and a half and counting, he should've been on top of that tuit suit.

    Instead, Tommy is sitting back, reactively, and waiting for folks to complain. (evidently) Excusing Tommy's piss poor customer service and business model just reflects poorly on his defenders. Most, or all of which defenders got their shit in a fairly timely manner, btw.

    Is he swamped? Frankly, I don't give a shit. That's HIS problem. Is his Spam Filter blocking my e-mails? Again, I don't give a shit. That's HIS problem.

    Seriously, I should charge him a fee for giving him good advice, if he manages to read this. If you are running a business like Smartgunner:

    1. You need to spell out, in detail what ordering entails, if the item is not in stock. (He kind of/sort of does this in the current message hidden in his mostly under construction website, but not sufficiently, imo, and I don't think it was there when I ordered on 11/14).

    2. You need to have a mechanism to notify CS people (or yourself, if it's a one man show, when orders exceed a certain time - norm. And you need to notify customers when their order will exceed those norms expeditiously and by an agreed-upon means. And, obtw, you never ever ship orders out of time order, especially in this day and age when folks can get together online and compare experiences.

    3. You need to have a rock solid means of communicating with customers. That includes backstopping your spam filter if you have one, by looking at the spam file on a regular basis. and

    4. You need to be able to project sales, and react to unprojected success by spending money, if necessary. Even if it means losing money. Because your reputation is worth more than your money.

    I detest poor customer service, and can smell it from a mile away. And I will not tolerate it.
    Last edited by 120mm; 12-26-10 at 10:49.

  9. #49
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    Quote Originally Posted by 120mm View Post
    You lack reading comprehension skills. Read everything I've read so far and point out where I complain about "the wait."

    My biggest objection is when someone makes a blanket statement like "Tommy's customer service is top-notch".

    Tommy, at a minimum, owes the customer a response to reasonable inquiries. If his customer service were worth a shit, he'd already be tracking orders that take over a certain amount of time. Say, when shipping times are "up to a month", a dude like me, who is currently at a month and a half and counting, he should've been on top of that tuit suit.

    Instead, Tommy is sitting back, reactively, and waiting for folks to complain. (evidently) Excusing Tommy's piss poor customer service and business model just reflects poorly on his defenders. Most, or all of which defenders got their shit in a fairly timely manner.

    Is he swamped? Frankly, I don't give a shit. That's HIS problem.
    You need a tissue?

    Dude... I understand your frustration, but are you helping the matter here attacking Tommy? Why are you resorting to acting like anyone that posts an update in here about their order is somehow saying hahahahaha **** YOU to you.... someone needs a chill pill. I also like your mental image of Tommy just kicked back in a chair waiting for people to call with a problem.... he couldn't possibly be working could he.

    But in the end. Frankly, I don't give a shit. This is YOUR problem.

  10. #50
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    Quote Originally Posted by Karcas View Post
    You need a tissue?

    Dude... I understand your frustration, but are you helping the matter here attacking Tommy? Why are you resorting to acting like anyone that posts an update in here about their order is somehow saying hahahahaha **** YOU to you.... someone needs a chill pill. I also like your mental image of Tommy just kicked back in a chair waiting for people to call with a problem.... he couldn't possibly be working could he.

    But in the end. Frankly, I don't give a shit. This is YOUR problem.
    Actually, I think if I'm hard on Tommy now, he'll smarten up and fix his screwed up business model. I'm not the only one who has noticed the obvious gaping holes in it. I'm just the only one who is really spelling it out in detail.

    What I do going forward depends on what Tommy has to say tomorrow.

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