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Thread: DD Uppers from Smartgunner

  1. #81
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    I have also had a hard time contacting Tommy.I have emailed several times with no response.I find it hard to believe that some people have replied to this thread saying that they have placed an order for an upper through smart gunner and since it was such a good price,they will definitely buy from him again,without even receiving thier order yet.

  2. #82
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    My experience was as follows:

    Ordered an upper with 16" M4 profile barrel, RIS II FSB rail, and BCG on December 2nd. It arrived on my doorstep Dec. 21st. Thus I am pleased with their service and will do business with them again.

    It's hard to imagine the # of orders Smartgunner has received with the great pricing offered and it appears some of those orders fell thru the cracks for some folks here. I too would feel the pain if I were still waiting on product and could not get a response in a reasonable amount of time from the vendor. I'm sure Smartgunner will make things right in the end.

  3. #83
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    I talked to Tommy last week and he said they had the 12" Lite rails back in stock so hopefully DD starts sending those rifles out next.

  4. #84
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    Quote Originally Posted by hunter123 View Post
    I have also had a hard time contacting Tommy.I have emailed several times with no response.I find it hard to believe that some people have replied to this thread saying that they have placed an order for an upper through smart gunner and since it was such a good price,they will definitely buy from him again,without even receiving thier order yet.
    Kind of a BFO, don't you think?

    Still, if they really like the ordering process and enjoy giving people their money (And, oh yeah, Tommy clips your credit card for the full amount at something exceeding the speed of light at the time of order, NOT at the time it ships, btw) it's not up to us to judge what makes others happy....

    While I still hope this turns out well for all involved, I see plenty of opportunities for this to get ugly, fast.

  5. #85
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    Quote Originally Posted by Singlestack Wonder View Post
    My experience was as follows:

    Ordered an upper with 16" M4 profile barrel, RIS II FSB rail, and BCG on December 2nd. It arrived on my doorstep Dec. 21st. Thus I am pleased with their service and will do business with them again.

    It's hard to imagine the # of orders Smartgunner has received with the great pricing offered and it appears some of those orders fell thru the cracks for some folks here. I too would feel the pain if I were still waiting on product and could not get a response in a reasonable amount of time from the vendor. I'm sure Smartgunner will make things right in the end.
    Ordering the 16" barrel, that doesn't require pinning appears to be the trick. I think the pinned option is what tripped up the system, followed by the 12" Lite rails.

    If my cash weren't involved, this would be a great experiment in production flow.

  6. #86
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    Quote Originally Posted by 120mm View Post
    Aaaaaand.... I'm stuck. Yet again. My e-mails don't go through to Tommy, and/or he doesn't answer my e-mails.

    So, how again did those folks earlier in the thread talk directly to DD about their orders? That's right, Tommy answered their e-mails/talked to them on the phone....

    I'll ask DD about the rails if I have the chance.
    I am correct that you have no phone access, If you like you could PM myself or almost any other member in this forum, I have talked to Tommy on the phone several times.

  7. #87
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    Quote Originally Posted by 120mm View Post
    Kind of a BFO, don't you think?

    Still, if they really like the ordering process and enjoy giving people their money (And, oh yeah, Tommy clips your credit card for the full amount at something exceeding the speed of light at the time of order, NOT at the time it ships, btw) it's not up to us to judge what makes others happy....

    While I still hope this turns out well for all involved, I see plenty of opportunities for this to get ugly, fast.
    I also don't like my cc charged until an item ships, unless it ships within a few days. I guess since Tommy's the middleman he needs to front payment to DD.

  8. #88
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    Jan 2008
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    I ordered the $499 16" LW middy with 12" omegaX deal on black Friday. I got my upper on 12/23 and my BCH/CH are en route.

    I expected a delay because it was mentioned in the thread about the deal on ar15.com so that wasn't a big deal. The delay was longer than the thread said current wait times and that was fine. My problem started with being charged before my upper shipped. This was unexpected. The next problem was the lack of communication via email or on the board he was advertising them on. When the 3 weeks wait I expected had come and gone I sent an email and it was never answered. A week later I sent another email and it wasn't answered. After 4 weeks and 2 days I got a UPS shipment notification. At this point I stopped caring about the lack of communication. Unfortunately when it arrived before Xmas weekend the BCG & CH I ordered were not included with the upper and the packaging had nothing letting me know if they were forgotten or shipping later. On Xmas Eve I decided to call but no one picked up which I thought was reasonable considering the day. When I got home after the holiday I fired off another email asking about it. Fortunately this time it was answered shortly after sending it letting me know that it would ship that day. Sure enough I got a shipping notification later that day.

    Now I was never in any hurry to get my upper and with reports of other people getting their orders eventually I was confident that I wasn't getting screwed. If there was any sense of urgency I would have called because people were reporting him answering without a problem.

    So long as the BCG & CH arrive without issue it will have all been worth it. I am happy with the product and the price and that is all that really matters to me. I'd do it again if I could use another upper. I hope Smart Gunner can improve upon his service though. There really is no excuse for such poor communication and I can understand why some would prefer to pay more elsewhere that can provide better service.

  9. #89
    Join Date
    Oct 2007
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    Did you try contacting Smartgunner or Daniel Defense? Fastest results are achieved by contacting DD directly.

    Why do so many feel the need to constantly call/email for updates rather than just wait for their order to ship? The sale/deal is real and its no secret that there is a small wait for the orders to be received since they are not in stock items are are being factory built to order. With such a nice deal being offered I'd assume there have been A LOT of orders placed making it easy to get backed up in production. I never felt the need to waste my time or theirs contacting them about my orders knowing I would only be told the obvious which was that the uppers were still in production.

    Of course Tommy could go and hire someone to pick up the slack and answer all those calls but that would be an extra expense which wouldn't be good since we all know expenses get passed along to the customer
    Last edited by wahoo95; 12-28-10 at 14:49.

  10. #90
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    Oct 2008
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    I just got a shipment notification and tracking number for my order placed on Nov 29

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