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Never judge a man by his success, judge by how he deals with his failures!- L.E.C.
Some People suck at being Human!- Me
"To keep you is no gain, to destroy you is no loss."- Khmer Rouge
The internet has changed the entire retail sales dynamic. But not just for being able to find things cheaper.
The amount of information available is astounding which brings me to my point:
How are so many salespeople SO uneducated on the things they sell?
I have been in sales for 12 years. I have always made it a point to be an absolute expert in the products I sell for fear of ruining my credibility with the customer. And being in medical sales there is NO room for error.
When I am in the market for a new type of firearm I first look for places like this forum and read a ton of magazines and books. Then I go to gun stores and ask them questions I already know the answer to and see if they are full of crap. If they "checkout" I will consider doing business with them.
I do this with EVERY major purchase I make (guns, TV's, cars, etc). Now if they don't know the answer to something and say it, I am still OK with it. But most just BS you.
When I started selling in my industry a wise manager of mine told me "If you get asked a question and don't know the answer, don't be afraid to just say you don't know and get back to them" "But never guess or BS. Credibility is hard to get and easy to lose in this industry."
Last edited by OldState; 03-04-11 at 19:44.
There is a shop in the city I live in that carries pretty much all of the brands you see recommended on this site. It's nice to be able to go in and handle stuff in person before buying anything. The staff is generally pretty helpful as well. However when it comes time to buy, the price in that store is often so much higher over internet pricing that I cannot justify giving them my business. I definitely would not mind paying a few more dollars to support my local business/es and to have the item I want right now vs. having to wait for it in the mail, but the price difference is almost never "a few more dollars."
That's funny because that's a habit I developed when I was putting together my home theater/surround sound system. Now it's a regular thing I do and I've learned the hard way that most salesmen are not knowledgable about the things they sell, no matter what type of product/s they sell.
Steve
Yes, electronics are a great example.
Cars may be the best though.
I did find a store near me that has higher end AR's and components. One slow day when I was in, all three guys working the store were showing me there DD rifles.
When I asked what makes them better than a Bushmaster they just kept telling me "better craftsmanship" but couldn't give me one single intelligent answer.
A good buddy of mine called earlier today He was at a local gunshop and wants an AR pretty bad. He wanted to know if a dpms was worth 1139.00 I told him I would sell him my bushmaster for a grand. So it looks like I'll be making the step up sooner than I thought.Thanks to you guy's I'll be a lot more informed this time.
Cars would be a good example. They have always been caveat emptor. If you don't know what you're looking for, or if you rely on the people whose job it is to sell you stuff for info, chances are you are gonna get screwed.
They are kinda shooting themselves in the foot if they don't have more material than "craftsmanship", perfect time to wow people with "staked gas keys" and "magnetic particle inspection". :P
There is a shop in Lakewood, CO trying to sell a used WASR 10/63 for $800?! WTF! I saw that and walked out.
"Run fast. Shoot straight. Die proud." -Boba Fett
Trample the weak. Hurdle the dead.
"Despite what your mamma told you, violence does solve problems." -Ryan Job
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